Avis claim I returned a vehicle late, without petrol and with damages, while I had proof of rerun on time, with petrol and no damage, they proceeded to ********ly deduct over R 2000 off my credit card for said costs.

After renting a vehicle from Avis, I noticed a charge on my credit card, when I called Avis to explain they claim I returned the vehicle late, without petrol and with damages, while I had proof of rerun on time, with petrol and no damage, they proceeded to ********ly deduct over R 2000 off my credit card for said costs. Upon calling the Lanseria branch manager, she said that in the spirit of time saving they will agree to ignore the late charge and petrol, when I sent proof of the petrol slip and the time, showing I had indeed filled the tank and returned the car few minutes after filling at the Total garage next to the airport. my only conclusion is that one of their staff had taken the car for a joy ride, as they were certain I had returned the car at lest an hour later than I know I did and it had less petrol and damages. they promised to refund the money (as I blocked my credit card anyway , since I view their actions as **********) and promised to investigate...that was several weeks ago....not a word...not an apology, not an offer for compensation ( I was one the phone with them trying to explain and prove that I did return the car on time etc.)

so all in all very bad customer service and I am quite sure that I am not alone in this, it probably happened to others and they may realise the false charges by Avis...

I am still considering ******** charges of *****