Avis claim department terrible

If there was an option to rate Avis minus 10 then that would have most definitely have been it. On 23 June 18. A young woman driving an Avis rental slammed into the back of my car. She claimed her wheels slipped.??? Nonshe was on her damn phone. And my car and I was stationary. Luckily for her she flew to Dubai the very next day not having to personally deal with this however who has been stuck with the mess. Myself , have to email back and forth to Avis regarding my 3rd party claim. I have had nothing but issues since this girl drove into the back of my car. I have no vehicle to drive my 3 year old son around as he was in the car when she slammed into us and the back windscreen shattered on him in his car seat. And i have a car with no back window. Its winter and i cant exactly drive around with plastic covering the back with a small child . Its not safe. I m still waiting for someone to give me exact details of what will happen next. I only received a name of a Zaakirah. No surname and a number that goes straight to voicemail. How disgusting. Avis,You have absolute no disregard for other people and the situation that YOUR driver put me in. I have had to shuttle my son to nursery with other people due to what happend because of your drivers negligence. My car was in perfect condition now im stuck suffering due to someone elses stupidity. Im stressed out for over a monthbhaving to ask favours to shuttle my child around. Disgusting avis