JH
Justin H
1 reviews | Active since Apr 2016
24 May 2022, 11:27
Avis charging without explanation
Avis has charged me R1500 + R75 3 days ago. Nobody at Avis can tell me what the cost is for. I have been waiting for an answer, but nobody at Avis
Helpful (0)
Replies (12)0
Replies (12)
Avis's replyOfficial
24 May 2022, 13:33Hi Justin,
Thanks for writing to us.
Please provide your rental agreement number so we can provide the invoice.
Avis Team
Thanks for writing to us.
Please provide your rental agreement number so we can provide the invoice.
Avis Team
Best regards,
Avis's reply24 May 2022, 13:33
Official
Hi Justin,
Thanks for writing to us.
Please provide your rental agreement number so we can provide the invoice.
Avis Team
Thanks for writing to us.
Please provide your rental agreement number so we can provide the invoice.
Avis Team
Best regards,
JH
Justin H's updateReviewer Update
24 May 2022, 16:04Good day Avis
Please refer to rental agreements: ***, ***.
My credit card has been debited with R1500 as per statement.
Thanks
Justin
Please refer to rental agreements: ***, ***.
My credit card has been debited with R1500 as per statement.
Thanks
Justin
JH
Justin H's update24 May 2022, 16:04
Reviewer Update
Good day Avis
Please refer to rental agreements: ***, ***.
My credit card has been debited with R1500 as per statement.
Thanks
Justin
Please refer to rental agreements: ***, ***.
My credit card has been debited with R1500 as per statement.
Thanks
Justin
JH
Justin H's updateReviewer Update
24 May 2022, 16:05- ***,
- ***
JH
Justin H's update24 May 2022, 16:05
Reviewer Update
- ***,
- ***
Avis's replyOfficial
24 May 2022, 16:49Hi Justin,
Thank you for the details.
For the first rental RA ***, the amount of R75.01 was charged for the one-way fee.
The current rental is open until the 15th of June and the R1500.00 was reserved as a deposit. The deposit will be released by your bank once the rental car is returned.
Avis Team
Thank you for the details.
For the first rental RA ***, the amount of R75.01 was charged for the one-way fee.
The current rental is open until the 15th of June and the R1500.00 was reserved as a deposit. The deposit will be released by your bank once the rental car is returned.
Avis Team
Best regards,
Avis's reply24 May 2022, 16:49
Official
Hi Justin,
Thank you for the details.
For the first rental RA ***, the amount of R75.01 was charged for the one-way fee.
The current rental is open until the 15th of June and the R1500.00 was reserved as a deposit. The deposit will be released by your bank once the rental car is returned.
Avis Team
Thank you for the details.
For the first rental RA ***, the amount of R75.01 was charged for the one-way fee.
The current rental is open until the 15th of June and the R1500.00 was reserved as a deposit. The deposit will be released by your bank once the rental car is returned.
Avis Team
Best regards,
JH
Justin H's updateReviewer Update
24 May 2022, 16:55Good Day Avis
The rental was returned last week.
Many thanks
Justin
The rental was returned last week.
Many thanks
Justin
JH
Justin H's update24 May 2022, 16:55
Reviewer Update
Good Day Avis
The rental was returned last week.
Many thanks
Justin
The rental was returned last week.
Many thanks
Justin
JH
Justin H's updateReviewer Update
24 May 2022, 16:57Hello Avis
If you refer to your systems, you will see that all car rentals were collected by Avis.
Regards
Justin
If you refer to your systems, you will see that all car rentals were collected by Avis.
Regards
Justin
JH
Justin H's update24 May 2022, 16:57
Reviewer Update
Hello Avis
If you refer to your systems, you will see that all car rentals were collected by Avis.
Regards
Justin
If you refer to your systems, you will see that all car rentals were collected by Avis.
Regards
Justin
Avis's replyOfficial
25 May 2022, 10:35Hi Justin,
We will request the branch to confirm as the rental is still open from our side.
Avis Team
We will request the branch to confirm as the rental is still open from our side.
Avis Team
Best regards,
Avis's reply25 May 2022, 10:35
Official
Hi Justin,
We will request the branch to confirm as the rental is still open from our side.
Avis Team
We will request the branch to confirm as the rental is still open from our side.
Avis Team
Best regards,
JH
Justin H's updateReviewer Update
25 May 2022, 10:54Good day Avis
From your correspondence, it is clear that Avis has no idea of the whereabouts of your vehicle and is penalising me financially in this respect.
This issue has been ongoing since 16th May and I am R-1500 short.
As this was an insurance courtesy vehicle I am reporting to momentum too with respect to Avis short changing me.
Can Avis please call me today to have this issue resolved A.S.A.P. my number is ***.
Regards
Justin
From your correspondence, it is clear that Avis has no idea of the whereabouts of your vehicle and is penalising me financially in this respect.
This issue has been ongoing since 16th May and I am R-1500 short.
As this was an insurance courtesy vehicle I am reporting to momentum too with respect to Avis short changing me.
Can Avis please call me today to have this issue resolved A.S.A.P. my number is ***.
Regards
Justin
JH
Justin H's update25 May 2022, 10:54
Reviewer Update
Good day Avis
From your correspondence, it is clear that Avis has no idea of the whereabouts of your vehicle and is penalising me financially in this respect.
This issue has been ongoing since 16th May and I am R-1500 short.
As this was an insurance courtesy vehicle I am reporting to momentum too with respect to Avis short changing me.
Can Avis please call me today to have this issue resolved A.S.A.P. my number is ***.
Regards
Justin
From your correspondence, it is clear that Avis has no idea of the whereabouts of your vehicle and is penalising me financially in this respect.
This issue has been ongoing since 16th May and I am R-1500 short.
As this was an insurance courtesy vehicle I am reporting to momentum too with respect to Avis short changing me.
Can Avis please call me today to have this issue resolved A.S.A.P. my number is ***.
Regards
Justin
Avis's replyOfficial
25 May 2022, 12:28Hi Justin,
The one rental was returned last week on the 19th of May. Our team sent an instruction to the bank and yesterday the bank confirmed that the amount of R1500.*** was still on hold in your account. We have instructed the bank to release this amount.
Please monitor your available balance to see the increase.
Avis Team
The one rental was returned last week on the 19th of May. Our team sent an instruction to the bank and yesterday the bank confirmed that the amount of R1500.*** was still on hold in your account. We have instructed the bank to release this amount.
Please monitor your available balance to see the increase.
Avis Team
Best regards,
Avis's reply25 May 2022, 12:28
Official
Hi Justin,
The one rental was returned last week on the 19th of May. Our team sent an instruction to the bank and yesterday the bank confirmed that the amount of R1500.*** was still on hold in your account. We have instructed the bank to release this amount.
Please monitor your available balance to see the increase.
Avis Team
The one rental was returned last week on the 19th of May. Our team sent an instruction to the bank and yesterday the bank confirmed that the amount of R1500.*** was still on hold in your account. We have instructed the bank to release this amount.
Please monitor your available balance to see the increase.
Avis Team
Best regards,
JH
Justin H's updateReviewer Update
25 May 2022, 12:42Gee Wizz, how long will this process now take
JH
Justin H's update25 May 2022, 12:42
Reviewer Update
Gee Wizz, how long will this process now take
JH
Justin H's updateReviewer Update
25 May 2022, 12:43I had none of these issues with the rental the prior week
JH
Justin H's update25 May 2022, 12:43
Reviewer Update
I had none of these issues with the rental the prior week
Avis's replyOfficial
26 May 2022, 09:38Hi Justin,
You need to monitor your available balance to see the increase. The deposit is not a refund from us, but a reversal done by your bank.
Avis Team
You need to monitor your available balance to see the increase. The deposit is not a refund from us, but a reversal done by your bank.
Avis Team
Best regards,
Avis's reply26 May 2022, 09:38
Official
Hi Justin,
You need to monitor your available balance to see the increase. The deposit is not a refund from us, but a reversal done by your bank.
Avis Team
You need to monitor your available balance to see the increase. The deposit is not a refund from us, but a reversal done by your bank.
Avis Team
Best regards,