MHTM
Muhammad Hussain Tar Mahomed
1 reviews | Active since Nov 2015
11 Mar 2024, 13:59
AVIS - Charging damages to client ********ly!
I have rented a vehicle in Cape Town and upon inspecting the vehicle there was a damage on the rear right bumper when informed the inspector that was doing the inspection with me had verified that it was noted upon returning the vehicle was told that the damage will be for my account and was taken off my deposit from my credit card and upon numerous emails they have not yet credited me for the damages that was not committed by myself.
Concerned client.
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
11 Mar 2024, 15:10Dear Muhammad,
We appreciate you bringing this matter to our attention.
We apologise for the inconvenience you've experienced regarding the damage charges on your rental vehicle. We understand your frustration and concern. Please allow us to assist you in resolving this issue.
We are committed to addressing this matter promptly. and will ensure that your concerns are thoroughly investigated, and appropriate action is taken.
Thank you for your patience.
The Avis Team
We appreciate you bringing this matter to our attention.
We apologise for the inconvenience you've experienced regarding the damage charges on your rental vehicle. We understand your frustration and concern. Please allow us to assist you in resolving this issue.
We are committed to addressing this matter promptly. and will ensure that your concerns are thoroughly investigated, and appropriate action is taken.
Thank you for your patience.
The Avis Team
Avis's reply11 Mar 2024, 15:10
Official
Dear Muhammad,
We appreciate you bringing this matter to our attention.
We apologise for the inconvenience you've experienced regarding the damage charges on your rental vehicle. We understand your frustration and concern. Please allow us to assist you in resolving this issue.
We are committed to addressing this matter promptly. and will ensure that your concerns are thoroughly investigated, and appropriate action is taken.
Thank you for your patience.
The Avis Team
We appreciate you bringing this matter to our attention.
We apologise for the inconvenience you've experienced regarding the damage charges on your rental vehicle. We understand your frustration and concern. Please allow us to assist you in resolving this issue.
We are committed to addressing this matter promptly. and will ensure that your concerns are thoroughly investigated, and appropriate action is taken.
Thank you for your patience.
The Avis Team
MHTM
Muhammad Hussain Tar Mahomed's updateReviewer Update
11 Mar 2024, 15:46Dear Avis,
Kind advise when will feedback be given?
Thank you.
Kind advise when will feedback be given?
Thank you.
MHTM
Muhammad Hussain Tar Mahomed's update11 Mar 2024, 15:46
Reviewer Update
Dear Avis,
Kind advise when will feedback be given?
Thank you.
Kind advise when will feedback be given?
Thank you.
Avis's replyOfficial
12 Mar 2024, 15:49Good Day Muhammed,
Thank you for your patience in the matter.
We have been advised that our Cape Town Team, has contacted you directly regarding the matter, they have deemed the charges correct and will have to remain.
Thank you
The Avis Team
Thank you for your patience in the matter.
We have been advised that our Cape Town Team, has contacted you directly regarding the matter, they have deemed the charges correct and will have to remain.
Thank you
The Avis Team
Avis's reply12 Mar 2024, 15:49
Official
Good Day Muhammed,
Thank you for your patience in the matter.
We have been advised that our Cape Town Team, has contacted you directly regarding the matter, they have deemed the charges correct and will have to remain.
Thank you
The Avis Team
Thank you for your patience in the matter.
We have been advised that our Cape Town Team, has contacted you directly regarding the matter, they have deemed the charges correct and will have to remain.
Thank you
The Avis Team
MHTM
Muhammad Hussain Tar Mahomed's updateReviewer Update
12 Mar 2024, 16:11Good day,
How can the charges be deemed to be correct when the damage was not caused by myself??
I have a trail of emails as proof that they are still looking into the matter.
So Avis will be keeping my money for damages that was not caused by myself?
Thank you.
How can the charges be deemed to be correct when the damage was not caused by myself??
I have a trail of emails as proof that they are still looking into the matter.
So Avis will be keeping my money for damages that was not caused by myself?
Thank you.
MHTM
Muhammad Hussain Tar Mahomed's update12 Mar 2024, 16:11
Reviewer Update
Good day,
How can the charges be deemed to be correct when the damage was not caused by myself??
I have a trail of emails as proof that they are still looking into the matter.
So Avis will be keeping my money for damages that was not caused by myself?
Thank you.
How can the charges be deemed to be correct when the damage was not caused by myself??
I have a trail of emails as proof that they are still looking into the matter.
So Avis will be keeping my money for damages that was not caused by myself?
Thank you.
Avis's replyOfficial
13 Mar 2024, 08:32Good Day Muhammed,
Please advise if you have been provided the pictures of the damage? Yes the damage may have not been caused directly by you. However due to the vehicle being your possession, it does become your responsibility.
Thank you
The Avis Team
Please advise if you have been provided the pictures of the damage? Yes the damage may have not been caused directly by you. However due to the vehicle being your possession, it does become your responsibility.
Thank you
The Avis Team
Avis's reply13 Mar 2024, 08:32
Official
Good Day Muhammed,
Please advise if you have been provided the pictures of the damage? Yes the damage may have not been caused directly by you. However due to the vehicle being your possession, it does become your responsibility.
Thank you
The Avis Team
Please advise if you have been provided the pictures of the damage? Yes the damage may have not been caused directly by you. However due to the vehicle being your possession, it does become your responsibility.
Thank you
The Avis Team
MHTM
Muhammad Hussain Tar Mahomed's updateReviewer Update
13 Mar 2024, 08:43Good day,
No I have not been provided with the pictures.
I don't think you understood the first time the damages were there upon inspection before the vehicle was taken into my possession and the inspector had advised that the damages were already noted so how can it be my responsibility for damages that were already there?
Please advise.
Thank you.
No I have not been provided with the pictures.
I don't think you understood the first time the damages were there upon inspection before the vehicle was taken into my possession and the inspector had advised that the damages were already noted so how can it be my responsibility for damages that were already there?
Please advise.
Thank you.
MHTM
Muhammad Hussain Tar Mahomed's update13 Mar 2024, 08:43
Reviewer Update
Good day,
No I have not been provided with the pictures.
I don't think you understood the first time the damages were there upon inspection before the vehicle was taken into my possession and the inspector had advised that the damages were already noted so how can it be my responsibility for damages that were already there?
Please advise.
Thank you.
No I have not been provided with the pictures.
I don't think you understood the first time the damages were there upon inspection before the vehicle was taken into my possession and the inspector had advised that the damages were already noted so how can it be my responsibility for damages that were already there?
Please advise.
Thank you.