1 reviews | Active since Aug 2020
Avis charged R478 for an unwashed car . Not verbally explained to us
My partner suggested we try out avis after a few years of hiring with other car rental companies . When we hired the car at their cape town international branch nothing was mentioned of being liable financially for returning an unwashed car , I think it is common sense that when a car hiring company is going to deduct R478 from a clients' account for washing a car then surely it should be verbally communicated at the branch before collecting the vehicle. We hire cars 3 times a week with different car rental companies and this is the 1st time I've been charged for an unwashed car. If I was aware of this liability I would have opted for either another company or washing the car before returning it .
I'm really shocked and very upset with Avis and this for us was literally telling us never to use you again in future .
It's disgusting
Thanks for writing to us.
We charge the valet fee is on vehicles returned that require a valet cleaning. The car needs to be returned in the same condition it is given. We will request the branch to look into the charge and revert to you with feedback.
Avis Team
Thanks for writing to us.
We charge the valet fee is on vehicles returned that require a valet cleaning. The car needs to be returned in the same condition it is given. We will request the branch to look into the charge and revert to you with feedback.
Avis Team
Thank you for sharing your feedback.
We will ensure the branch receives the feedback and notes it down for future rentals.
Avis Team
Thank you for sharing your feedback.
We will ensure the branch receives the feedback and notes it down for future rentals.
Avis Team