RS
Riona S
1 reviews | Active since Aug 2012
23 Feb 2025, 10:47
Avis charged multiple international payment fees even though you used your local bank card
I rented quite a few cars in December 2024 and January 2025 from Avis. I booked the cars on the South African website and paid for it using my South African bank card. Now when I am reviewing my bank statement, I see so many international payment fees from Avis. This is ridiculous and wrong. In addition, I queried an invoice they sent me for the first car and never received feedback on the additional fees charged to me on that invoice.
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Replies (3)0
Replies (3)
Avis's replyOfficial
24 Feb 2025, 09:11Dear Riona,
Thank you for contacting us.
Please provide us with your rental reference number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting us.
Please provide us with your rental reference number so we can be able to assist.
Best Regards,
The Avis Team
Avis's reply24 Feb 2025, 09:11
Official
Dear Riona,
Thank you for contacting us.
Please provide us with your rental reference number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting us.
Please provide us with your rental reference number so we can be able to assist.
Best Regards,
The Avis Team
Avis's replyOfficial
26 Feb 2025, 15:58Hi Riona,
Thank you for your response.
Please note that international payment fees are normally charged by your bank and not Avis.
Please send a copy of your bank statement reflecting the international payment fees billed by Avis so we can investigate further.
Best Regards,
The Avis Team
Thank you for your response.
Please note that international payment fees are normally charged by your bank and not Avis.
Please send a copy of your bank statement reflecting the international payment fees billed by Avis so we can investigate further.
Best Regards,
The Avis Team
Avis's reply26 Feb 2025, 15:58
Official
Hi Riona,
Thank you for your response.
Please note that international payment fees are normally charged by your bank and not Avis.
Please send a copy of your bank statement reflecting the international payment fees billed by Avis so we can investigate further.
Best Regards,
The Avis Team
Thank you for your response.
Please note that international payment fees are normally charged by your bank and not Avis.
Please send a copy of your bank statement reflecting the international payment fees billed by Avis so we can investigate further.
Best Regards,
The Avis Team
RS
Riona S's updateReviewer Update
28 Feb 2025, 12:48Hi. I contacted the bank and they indicated they don't charge these amounts unless its in a different currency. As mentioned, all bookings were done on Avis.co.za and the amounts were in Rands and my South African bank card was used for all bookings. Hence the error is from Avis. I cant seem to attach a copy of the bank statements to this review. What is your email address so I can send to you directly? I have sent this error to Avis customer service email address and to date have not received a response so I would appreciate its not the customer service email address but an email address where I will receive a response.
RS
Riona S's update28 Feb 2025, 12:48
Reviewer Update
Hi. I contacted the bank and they indicated they don't charge these amounts unless its in a different currency. As mentioned, all bookings were done on Avis.co.za and the amounts were in Rands and my South African bank card was used for all bookings. Hence the error is from Avis. I cant seem to attach a copy of the bank statements to this review. What is your email address so I can send to you directly? I have sent this error to Avis customer service email address and to date have not received a response so I would appreciate its not the customer service email address but an email address where I will receive a response.