HK
Henrico K
1 reviews | Active since Oct 2022
03 Jun 2025, 10:55
Avis car & Van rental extremely poor service
Extremely poor service from Avis Car & Van rental paid my deposit up on collecting the vehicle had it for 2 weeks and returned the vehicle i was told that my deposit will be paid back within 7 days waited 2 weeks and did a follow up then i was told money will reflect within 7days again waited another 7 days now all of the sudden my banking details wasn't clear enough and money will be paid in again over 7 days every time i had to follow up they say they will call you but they never do I wonder how many people do they RIP of like this if you do no follow up yourself
wish i could rate a zero star extremely poor service but hey you cant complain about a service if there isn't one nhe
Helpful (0)
Replies (1)0
Replies (1)
Avis's replyOfficial
04 Jun 2025, 08:28Good day Henrico,
Thank you for your feedback,
Please be advised that the banking details provided were not clear and you were contacted on the 21st of May twice by our agent and you were not available for us to confirm the correct banking details, you were again contacted on the 30th of May with no success yet again, the contact number provided on your rental is ***, we do apologize for any inconvenience that this may have caused to you but we could not process the refund without first confirming that the details given are correct.
The refund has been submitted with the provided banking details and the refund will reflect in your account within 5 working days.
Thank you.
Avis Team
Thank you for your feedback,
Please be advised that the banking details provided were not clear and you were contacted on the 21st of May twice by our agent and you were not available for us to confirm the correct banking details, you were again contacted on the 30th of May with no success yet again, the contact number provided on your rental is ***, we do apologize for any inconvenience that this may have caused to you but we could not process the refund without first confirming that the details given are correct.
The refund has been submitted with the provided banking details and the refund will reflect in your account within 5 working days.
Thank you.
Avis Team
Avis's reply04 Jun 2025, 08:28
Official
Good day Henrico,
Thank you for your feedback,
Please be advised that the banking details provided were not clear and you were contacted on the 21st of May twice by our agent and you were not available for us to confirm the correct banking details, you were again contacted on the 30th of May with no success yet again, the contact number provided on your rental is ***, we do apologize for any inconvenience that this may have caused to you but we could not process the refund without first confirming that the details given are correct.
The refund has been submitted with the provided banking details and the refund will reflect in your account within 5 working days.
Thank you.
Avis Team
Thank you for your feedback,
Please be advised that the banking details provided were not clear and you were contacted on the 21st of May twice by our agent and you were not available for us to confirm the correct banking details, you were again contacted on the 30th of May with no success yet again, the contact number provided on your rental is ***, we do apologize for any inconvenience that this may have caused to you but we could not process the refund without first confirming that the details given are correct.
The refund has been submitted with the provided banking details and the refund will reflect in your account within 5 working days.
Thank you.
Avis Team