Avis Car Sales Centurion: Terrible Customer Service – Avoid This Branch!

Avis Car Sales Centurion: Terrible Customer Service – Avoid This Branch!

I recently had a highly disappointing experience with this branch, and I feel compelled to share my concerns.

A salesperson named Diego repeatedly misled us over a period of two weeks, claiming he was sourcing a Polo Sedan Auto for us from their depot in Midrand. Throughout this time, we were given various excuses, such as not being able to locate the keys for the vehicle. Despite our persistent follow-ups and attempts to schedule a test drive, we made no progress.

Eventually, I escalated the matter to the branch manager, Budd, to address the poor service we were experiencing. To my astonishment, Budd informed us that the vehicle in question did not exist, as there was no such model available in their inventory—neither at their branch, nor at any other branch or depot. Essentially, we were misled for over two weeks. Budd dismissed this as the actions of an overzealous salesperson trying to secure a deal.

In an attempt to rectify the situation, Budd referred us to another salesperson, Kamo, whom he described as their best and someone who would deliver the exceptional service they pride themselves on. Kamo assured us that he would follow up and contact us the next morning. However, he failed to do so, and once again, I had to take the initiative to chase after him.

When Kamo eventually got back to me, he informed me that no vehicles matching our preferences were available. When I expressed my frustration over his failure to follow up and the fact that we had been misled, his response was shocking: “You have no proof of this, so it’s our word against yours.”

The following Monday, Budd called me to discuss the matter. When I relayed what Kamo had said, Budd appeared to brush it off and attempted to downplay the issue. I suggested reviewing call recordings for verification, only to find out that they don’t record their calls—perhaps explaining why Diego and Kamo seemed unconcerned about misleading customers.

This experience was nothing short of appalling, and I strongly caution others against dealing with this branch.