JP
Johan P
1 reviews | Active since Sept 2020
22 Sept 2021, 15:05
Avis Car Rental worst customer service ever.
Avis Car Rental. The worst ever. Returned the car on 27 August 2021. Today, 22 September 2021, I am still struggling to get my deposit back. Call after call after call. Keep telling me they have sent the request to release my deposit. Phone FNB, and they confirm that they have not received such a request. Try phone their customer care...they are too busy to take the call. Phone the branch where I rent the car from...they cannot help...they can just put through another request. Phone the next day, they tell me the funds has been released. Phone FNB, and they tell me they have not received such a request... Worst customer service ever...
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Replies (4)0
Replies (4)
Avis's replyOfficial
22 Sept 2021, 15:41Good day Johan,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Avis's reply22 Sept 2021, 15:41
Official
Good day Johan,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Team
JP
Johan P's updateReviewer Update
22 Sept 2021, 15:53***
JP
Johan P's update22 Sept 2021, 15:53
Reviewer Update
***
Avis's replyOfficial
22 Sept 2021, 16:33Good day Johan,
Please note that we have sent communication through to our merchant bank to confirm with your bank if the holding deposit of R1500 is still on hold, we should receive feedback tomorrow morning and we will advice.
Avis Team
Please note that we have sent communication through to our merchant bank to confirm with your bank if the holding deposit of R1500 is still on hold, we should receive feedback tomorrow morning and we will advice.
Avis Team
Avis's reply22 Sept 2021, 16:33
Official
Good day Johan,
Please note that we have sent communication through to our merchant bank to confirm with your bank if the holding deposit of R1500 is still on hold, we should receive feedback tomorrow morning and we will advice.
Avis Team
Please note that we have sent communication through to our merchant bank to confirm with your bank if the holding deposit of R1500 is still on hold, we should receive feedback tomorrow morning and we will advice.
Avis Team
Avis's replyOfficial
23 Sept 2021, 10:35Good day Johan,
Thank you for your patience,
Your bank has confirmed that the R1500 is still on hold, we have sent communication through to have it released, the amount should be made available for you to use within 24-48hrs.
Avis Team
Thank you for your patience,
Your bank has confirmed that the R1500 is still on hold, we have sent communication through to have it released, the amount should be made available for you to use within 24-48hrs.
Avis Team
Avis's reply23 Sept 2021, 10:35
Official
Good day Johan,
Thank you for your patience,
Your bank has confirmed that the R1500 is still on hold, we have sent communication through to have it released, the amount should be made available for you to use within 24-48hrs.
Avis Team
Thank you for your patience,
Your bank has confirmed that the R1500 is still on hold, we have sent communication through to have it released, the amount should be made available for you to use within 24-48hrs.
Avis Team