Avis Car Rental – Unfair Treatment, Failure to Investigate and Credit Bureau Listing

I am extremely disappointed and frustrated with the way Avis Car Rental has handled my matter. This has been going on for a couple of years, and despite numerous emails, escalations and attempts to resolve the issue amicably, I have still not received proper assistance.

What concerns me most is that this has now happened twice. On both occasions, I returned the rental vehicle and a spot check was conducted with an Avis agent. No new damages were identified or brought to my attention at the time of return. However, several hours later, I received an SMS claiming that the vehicle had been found with damages.

On one particular occasion, I collected a vehicle that already had a visible dent. I specifically brought it to the attention of the Avis agent, who advised me to take a photograph of the dent as evidence that it was already there and that Avis was aware of it. Despite this, Avis later claimed that the damage had been caused by me and demanded that I pay for it.

I have repeatedly asked Avis to provide me with a proper damage report, photographs, inspection records and any evidence showing that the alleged damage occurred while the vehicle was in my possession. To date, I have not received a satisfactory response or the evidence I have been requesting.

What is even more concerning is that the deposits taken from my credit card on both occasions were never properly refunded to me. I have followed up numerous times and escalated the matter, yet I have not received a satisfactory resolution.

I even previously raised my experience on HelloPeter in the hope that someone at Avis would take ownership of the matter and assist me. Unfortunately, I still did not receive the assistance I was looking for.

Now, after years of trying to dispute these allegations and resolve the matter, I have been threatened with and/or listed with a credit bureau over an amount that I have consistently disputed. This is extremely distressing. I feel that instead of properly investigating my complaint and providing me with the evidence I have repeatedly requested, Avis has chosen to use its power as a large company against an individual customer who has been trying to defend herself.

My question to Avis is simple:

Why has a proper investigation not been conducted?

Why am I being held responsible for damage when the vehicle was inspected with an Avis representative at the time of return and no damage was identified? Why was I advised to photograph a pre-existing dent, only for that same dent to later be attributed to me? And why, after countless requests, can Avis still not provide me with a proper report and evidence supporting its claim?

I am not refusing to take responsibility for genuine damage that I may have caused. I am asking for fairness, transparency and proper evidence before I am held liable for something I dispute.

It is extremely disappointing that a company of Avis's size can allow a matter like this to drag on for years, ignore repeated requests for evidence, retain customers' deposits and ultimately resort to credit-bureau action rather than properly resolving a disputed claim.

I feel completely helpless and bul**** by this process. Customers should not have to fight this hard to be heard or to have a disputed claim properly investigated.

Avis, I am once again asking you to properly investigate this matter, provide me with the complete evidence and damage reports relating to these claims, explain what happened to my deposits, and review the basis on which I have been listed with a credit bureau.

I hope someone at Avis with the authority to resolve this matter will finally take ownership of it.