Avis car rental sucks!

The worst experience with Avis Menlyn. Our car went in for repair and as part of our insurance we have a hire car. We phoned to arrange for car hire Wednesday, no automatic car was available. So arrange then for Thursday. Thursday morning, sorry no automatic car available. They then give us a manual car, with the promise to phone us when the automatic car will be available, even offering to deliver the automatic car. By Friday afternoon, after being on a phonecall with your customer service online for more than 30 minutes, they cannot even reach Menlyn branch and is unable to assist. We then drive to the Menlyn branch. Automatic car available, ok so we swop. Leave the premices, then see that the petrol tank is at 1/4. We then return to the Menlyn branch, oh sorry they will escort us to the garage to fill up. At the garage my husband notices several chips in the front window and damage to the side mirror. No inspection was done prior to us leaving the premises, so again we return to the Menlyn branch. Now they photo and record the damage, only now.. 1 day later and we are experiencing problems with the automatic car. It is shakey, like its miss firing and losing power. And the key, if the key is retracted, you cannot get it out. Again phoned the call centre this morning, customer service closed. Then spoke to an agent at bookings, explained the story, after holding 10 minutes still hanging on. Left it... poor poor service all round!!!!

My husband drives to Johannesburg from Pretoria each day and now has to take this unreliable car. Outsurance has now made arrangements for the OR Thambo branch to exchange the car at my husbands work on Monday. But he still would have to drive there on Monday. In future I really hope that we would not need to use Avis again!