TH
Tyron H
1 reviews | Active since Sept 2024
10 Sept 2024, 14:28
Avis Car rental South Africa
On the 02/09/2024i returned my rental at Avis car rental where after returning the car no invoice of credit was sent to me(deposit). After any emails to Avis and calls not being answered I get a response a week later to inform me they never knew the car was returned on back to the airport on the 02/09/2024. They stated further that they Re only now starting with the refund process of my deposit and it can take anywhere from 7-14days, this is beyond unprofessional and pathetic. Now I'm being ignored yet again when I told them I need my deposit back, who do I contact????!!!!
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Replies (5)TH
Tyron H's updateReviewer Update
11 Sept 2024, 09:49Good Morning,
I has already 10 working days!!!!!!!
Unacceptable!!!
I has already 10 working days!!!!!!!
Unacceptable!!!
TH
Tyron H's update11 Sept 2024, 09:49
Reviewer Update
Good Morning,
I has already 10 working days!!!!!!!
Unacceptable!!!
I has already 10 working days!!!!!!!
Unacceptable!!!
Avis's replyOfficial
11 Sept 2024, 16:06We do apologize for the delay, but the refund is being processed and will be reflected in your account.
Thank you.
Avis team
Thank you.
Avis team
Avis's reply11 Sept 2024, 16:06
Official
We do apologize for the delay, but the refund is being processed and will be reflected in your account.
Thank you.
Avis team
Thank you.
Avis team
TH
Tyron H's updateReviewer Update
12 Sept 2024, 06:42I would look Proof please that it has been processed as I do not believe that it is being processed. Instead of holding onto people's hard earned money and making money off of it, pay them their money back. Avis continue's making a bad name for themselves by not paying people's deposits back and it is shocking how there is a lack of empathy for their clients. Your apologies mean nothing to me, start by reaching out on email and send a me proof that it has been processed!!!!! I do t understand how hard it is to pay money back into an account???!!! Do I need to contact the Ombudsman???
TH
Tyron H's update12 Sept 2024, 06:42
Reviewer Update
I would look Proof please that it has been processed as I do not believe that it is being processed. Instead of holding onto people's hard earned money and making money off of it, pay them their money back. Avis continue's making a bad name for themselves by not paying people's deposits back and it is shocking how there is a lack of empathy for their clients. Your apologies mean nothing to me, start by reaching out on email and send a me proof that it has been processed!!!!! I do t understand how hard it is to pay money back into an account???!!! Do I need to contact the Ombudsman???
TH
Tyron H's updateReviewer Update
15 Sept 2024, 08:38Tomorrow marks two weeks that I returned my car that I rented back to Avis at the airport with still no deposit reflecting in my account. They can't blame the banks or anyone else but themselves. They hold your money to accumulate interest on your money and take their sweet time to pay back what is yours. Emails after emails with no response, calls after calls with no response. I will for sure after renting a car for three months with Avis, will not ever again rent a car by Avis.
TH
Tyron H's update15 Sept 2024, 08:38
Reviewer Update
Tomorrow marks two weeks that I returned my car that I rented back to Avis at the airport with still no deposit reflecting in my account. They can't blame the banks or anyone else but themselves. They hold your money to accumulate interest on your money and take their sweet time to pay back what is yours. Emails after emails with no response, calls after calls with no response. I will for sure after renting a car for three months with Avis, will not ever again rent a car by Avis.
TH
Tyron H's updateReviewer Update
15 Sept 2024, 08:41Further a request was made to Avis with confirmation that the deposit be paid into my account due to my card being replaced. So how are you refunding my deposit through my card when the request was confirmed and accepted. All I have to say is unprofessional in all ways.
TH
Tyron H's update15 Sept 2024, 08:41
Reviewer Update
Further a request was made to Avis with confirmation that the deposit be paid into my account due to my card being replaced. So how are you refunding my deposit through my card when the request was confirmed and accepted. All I have to say is unprofessional in all ways.