Avis Car rental poor service

I am extremely annoyed and upset with the service I have received from Avis this morning.

First I got assisted by a call center agent by the Name Zandile who had attitude from the get go, she proceeded to tell me that I couldn’t collect a rental at the airport I have to choose another location, I mentioned I’d be going to class in Hyde park after dropping the car off at the repairers so somewhere on route or close to hype park would be fine and she confirm that I could collect my rental car in Bryanston. She said she would send me an email confirming the rental details and send a booking number which I didn’t receive. Fast forward Saturday morning I drove up and down Bryanston looking for Avis and asking people and I eventually gave up and went to the branch in Sunninghill only to get told there is no branch in Bryanston.

The lady assisting me called the call center and they struggled to find my details because I hadn’t been given a booking number, they eventually find the details and I am now told the car collection was booked for Isando which is on the other side of the world from Sunninghill, they put Zanele on the phone who denies telling me that I could collect in Bryanston and I certainly don’t have a hearing problem and I would t have driven to Bryanston knowing the car is booked for Isando and secondly I would have never agreed for an Isando pick up on a Saturday when I don’t even live in that area.

She then tells me to hold the line and then asks to speak to the lady assisting me and gives her a car registration, the lady tells me to wait and disappears for 10minutes then comes back saying the car she was told to give me is already booked for Monday Morning and I will have to wait for another car that has been dispatched and it is now 11:32 and I am still waiting.

This has messed up my whole morning and I have missed my class due to someone not doing their job properly and giving wrong information. Had she sent the confirmation email like she was supposed to I would have queried the collection before today and had it changed.

I have requested the recording as she needs to take accountability for giving incorrect information and the 3hrs I waisted waiting for a car.