JH
Jeremy H
1 reviews | Active since Nov 2021
21 Nov 2021, 18:23
Avis Car Rental not honoring reservation time confirmed with customer!
The Ranburg Branch Confirmed a book with me on 19/11/2021 around 14:07 for my insurance car rental for Monday 22/11/2021 at 15:30, the lady even repeated the time before dropping the call. I then received an Avis reservation SMS at 18:06 telling me the car is booked for 2021.1123 09:30??!!!!!!! *** !!!!!! what is the matter with the people working at Avis Randburg area. I phone back on Saturday 20/11/2021, and no one NO ONE can assist me.
BTW AVIS if you are reading this, my Reservation number is attached. please sort your employees out. There is no trust relationship between me and this USELESS COMPANY call AVIS!! I am taking my business else where, this time and in the future!!!
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Replies (2)JH
Jeremy H's updateReviewer Update
22 Nov 2021, 22:04Hi Avis
Thank you for correcting your mistake, but for me, this is a little late though since I called on Saturday to try and resolve the issue and no one could help. Hence, I would still prefer to take my business else where in the future, which is why I will be switching my insurance to someone else that doesn't only have Avis as their rental partner.
This incident is not my only bad experience with Avis.
Regards
Jeremy
Thank you for correcting your mistake, but for me, this is a little late though since I called on Saturday to try and resolve the issue and no one could help. Hence, I would still prefer to take my business else where in the future, which is why I will be switching my insurance to someone else that doesn't only have Avis as their rental partner.
This incident is not my only bad experience with Avis.
Regards
Jeremy
JH
Jeremy H's update22 Nov 2021, 22:04
Reviewer Update
Hi Avis
Thank you for correcting your mistake, but for me, this is a little late though since I called on Saturday to try and resolve the issue and no one could help. Hence, I would still prefer to take my business else where in the future, which is why I will be switching my insurance to someone else that doesn't only have Avis as their rental partner.
This incident is not my only bad experience with Avis.
Regards
Jeremy
Thank you for correcting your mistake, but for me, this is a little late though since I called on Saturday to try and resolve the issue and no one could help. Hence, I would still prefer to take my business else where in the future, which is why I will be switching my insurance to someone else that doesn't only have Avis as their rental partner.
This incident is not my only bad experience with Avis.
Regards
Jeremy
Avis's replyOfficial
25 Nov 2021, 15:42Hi Jeremy
We truly apologise for providing such an unfortunate experience. We have ensured that the branch manager receives your feedback.
Avis Team
We truly apologise for providing such an unfortunate experience. We have ensured that the branch manager receives your feedback.
Avis Team
Avis's reply25 Nov 2021, 15:42
Official
Hi Jeremy
We truly apologise for providing such an unfortunate experience. We have ensured that the branch manager receives your feedback.
Avis Team
We truly apologise for providing such an unfortunate experience. We have ensured that the branch manager receives your feedback.
Avis Team