BL
Berdine L

1 reviews | Active since Dec 2022

27 Nov 2023, 09:16

Avis Car Rental - Fine for expired License disk

I got a rental vehicle from Avis when my vehicle went in for repairs. One morning just after I dropped my daughter at school, I got pulled off at a road block. To my surprise, the Avis vehicle License disk had expired. So I did explained to the policeman that this was not my vehicle, but he still gave me the fine. So when I got home I contacted Avis and they actually knew that the license disk had expired, but they still gave me the car as their comment was that there were no other vehicles available. So they immediately swapped the vehicle for me and also promised to sort out the fine immediately. This already happened in February 2023 and we are now at the end of November 2023 and still did Avis has not sorted this fine. No one is even trying to help get this resolved and no one is even responding to the emails. Does anyone maybe know what I can do here, as I am not liable for this fine and surely can someone assist by getting this sorted.

0
Replies (5)
Avis
Avis's reply27 Nov 2023, 10:44
Official
Hi Berdine,

We apologise for the inconvenience caused.

Please provide your rental agreement number so we can look into the matter. 

Avis Team 
BL
Berdine L's update27 Nov 2023, 10:48
Reviewer Update
I can give you my rental agreement number, but it is not going to help you, as the fine was made out to my name. Like I said, I got stopped in a road block with a Avis vehicle, so the fine will not be issued to Avis. I spoke to the manager at your Centurion branch, Simpihwe and he made all these promises, yet am I still waiting for proof that this fins has been paid by Avis.

Rental agreement number ***.
Avis
Avis's reply27 Nov 2023, 13:33
Official
Hi Berdine,

Thank you for providing the details.

We will look into the matter and revert to you with feedback. 

Avis Team
Avis
Avis's reply29 Nov 2023, 09:44
Official
Hi Berdine,

Thank you for your patience. 

Please be advised that the branch manager has advised that they will get in touch to resolve the matter. 

Avis Team
BL
Berdine L's update29 Nov 2023, 11:13
Reviewer Update
Good day,
This is the problem, the Branch Manager does not even answer my emails, so now it will just be another waiting game with AVIS. Looks like this will just not be resolved.