Avis Car Rental-down town Pretoria

I went to Avis on the 12 Jan 2024 for weekend away n we checked the car according to hw de lady who workers there told us and we also took a video all the time we where checking only to find out when we returned the car on the 15 Jan 2024 we where told about the dents. We scheduled a meeting with the manager bcs he was nt available when we returned the car so we went there the following day or 2nd day after. On that day we where told by the manager that those dents are not even the size of a R2 coin so it's nt gonna apply to us n the money Wil be returned to us which was suppose to be R3500 even our R1100 we struggled to get it, on the day of returning R1100 we where told the money it's no longer R3500 they deducted other amounts of insurance which the guy I spoke too on the 12 I specifically told him I don't need them n on that day nt sure Abt the exact day which I think is 15 Feb 2024 that the money is gonna be R2200 nw den I hv to wait for 7-20 days which the manager was not available on that day n was referred to Mandla.

Ever since that day till today I'm still waiting for my money I'm nt happy about anything/service I was given like I'm lost for words n I'm not good at all. 13 March 2024 still I'm waiting...