Avis Car Rental Centurion - No response to refund query after 5 weeks

Item: Avis
Rating: 1
Author: Magda W

When money is refundable to the client their Customer Service simply stop to reply on emails. Money being taken incorrectly from deposit. Absolutely no response.

Helpful (0)

Replies (3)

Avis's replyOfficial

19 Feb 2024, 13:53

Dear Magda,

Thank you for taking the time to write to us. Our team will be investigate your matter, and we will revert back to you.

Kind regards,
The Avis Team

Avis's reply19 Feb 2024, 13:53

Official

Dear Magda,

Thank you for taking the time to write to us. Our team will be investigate your matter, and we will revert back to you.

Kind regards,
The Avis Team

Avis's replyOfficial

21 Feb 2024, 16:54

Dear Magda,

Thank you for your patience in this regard.

We have reviewed your matter and it seems like the additional charge was due to a Damaged windscreen. All supporting documents will be sent to you via email.

Thank you.
The Avis Team

Avis's reply21 Feb 2024, 16:54

Official

Magda W's updateReviewer Update

22 Feb 2024, 08:00

Sadly Avis refrain in their response to mention the following:

When collecting the car, I had to wait for more than an hour for it.
It came straight from the wash bay and was handed over to me without an inspection done with me.
Then it was found that there was no fuel in it, and I had to drive with the Avis guy to the nearest fuel station to fill-up the car. Still no inspection was done.
The next day when it rained I discovered that there was a small crack in the windscreen behind the wiper.
Not in clear view of the eye.
The next day it started to crack further, I assume it was because of the extreme heat and rain storms, heating it up and cooling it down repeatedly.
I took it back the next morning and they claim I damaged the windscreen.
I did not.
I am still waiting for them to send me the delivery inspection report which they claim there was no crack.
There was NO entry inspection done.
They refuse to comment or deliver on my request for the signed delivery inspection form.
It does not exist.
The small crack was there already when I received the car. Behind the left windscreen wiper.
I am NOT liable for the cracked window.
It was clearly stated on my report.

Magda W's update22 Feb 2024, 08:00

Reviewer Update

Sadly Avis refrain in their response to mention the following:

When collecting the car, I had to wait for more than an hour for it.
It came straight from the wash bay and was handed over to me without an inspection done with me.
Then it was found that there was no fuel in it, and I had to drive with the Avis guy to the nearest fuel station to fill-up the car. Still no inspection was done.
The next day when it rained I discovered that there was a small crack in the windscreen behind the wiper.
Not in clear view of the eye.
The next day it started to crack further, I assume it was because of the extreme heat and rain storms, heating it up and cooling it down repeatedly.
I took it back the next morning and they claim I damaged the windscreen.
I did not.
I am still waiting for them to send me the delivery inspection report which they claim there was no crack.
There was NO entry inspection done.
They refuse to comment or deliver on my request for the signed delivery inspection form.
It does not exist.
The small crack was there already when I received the car. Behind the left windscreen wiper.
I am NOT liable for the cracked window.
It was clearly stated on my report.