Avis Car Rental Bloemfontein Bad Service

On the 21st October I fetched a rental from Avis Bloemfontein. No check of the car was done with me when the car was handed over to me. If I knew this was necessary I would have done my own check. When returning the car a week later, there was a mark on the bottom of the bumper (hardly visible from the front) as it is so small and so low that I may have missed it if I had done my own check from the start? I really question the checks being done at Avis Bloemfontein. On the day I returned the car, I forgot my GPS Tracker in the lighter inlet. Their so called checks did not even pick this up and it was claimed that there was no such device in the car. That alone cost me a new Logbook tracker of R1200. I immediately sent a dispute to Annelize Bezuidenhout after discussing the matter with her. I received no communication from the branch regarding the dispute. Shortly after, I received an sms stating that I would be liable for an amount of R1737.50. Only when questioning this, did the branch manager get back to me, saying that the Avis checks show that there was no damage reported to the vehicle before I had it. I disputed the matter with their customer service again. They promised me to get back to me asap. I received no communcation from them once again for weeks, but on 13 Dec at 15h54 received an sms that I would be handed over to ITC if the amount was not paid by 15 Dec. I tried phoning them but there was no answer. Over that weekend I sent another email disputing the matter but have to date received no communication from them.

Whilst in my possession, I took such good care of the rental. I did not even park the car close to others, to ensure that no damage could be done to this vehicle. I would walk rather far in order to ensure the safety of the vehicle away from congested parking spots.

I had to buy a new GPS tracker for R1200 because of their negligence and must now pay another amount for something I am not responsible for? All of this could have been resolved had they communicated properly after disputing the matter. Their service, checks and communication is shocking to say the least!