Avis car rental big ******** for their client and apathetic service

Pathetic service I'm getting from Avis car rental in Richards Bay KZN, I have been patiently waitng for them to resolve my query, I escalated to hello Peter on the 16th September 2021 as I was not getting any joy from them, they they deducted R2455 on my account for damages that I never made, I brought the car as it was given to me, the lady that handed over the car didn't even inspect the car all she did was hand the keys when I mentioned the state of the car dirty in the roof and obvious damages that were there, she said, this is the only car left that is allocated to me, they are aware of the damages, desparate as I was because my car was taken for repairs I needed a mode of transport to take kids to school. To my surprise without even a fone call they just deducted money for repairs, when I asked they said I damage the front bumper of which it is was there they needed to blame it to me to be able to fix the car on my expense, when I returned the car they were so interested in inspecting the car but the App showed that those damages were there when I took the car, after complaing they are still investigating thus far for what???? ,this is the second week now wsiting, I need my money back it's like *****ing from the poorer, I acknowledged the speed fine of which they are charging me R384 for checking speed fine at traffic Dept why so much money?? as if they are going to pay for it, please, please reverse R2455 that you taken on top of +R1500 DEP so that I can pay for the speed fine don't know whether is that true or you ******** me for it. I was a client fees years ago I have never experienced shame service like this, you have changed for the worse,