AR
Andre R

1 reviews | Active since May 2023

23 Jan 2026, 03:09

AVIS CAR RENTAL ANOTHER DISHONEST

I rented a car on the 2nd January 2026 and paid a deposit of R3500 and requested that they deactivate the toll device which they removed. When I received the car I took photos of the entire car as well as the speedometer and drove to the Palace at Sun City and the car was parked my entire stay till the 9th January. When I returned the car I took photos of the car and the speedometer as well. I received an email from Avis on the 12th January 2026 but did not open the email. On the 12 my account was debited by a further R6309.64. I discovered that they had billed me for an additional 3000km plus an estimated toll amount of R2606.00. In total they have overcharged me by R9068.94. I have raised this with them but have not been refunded. I had taken the matter up with Wendy Rammala at Avis but have not received my refund.

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Replies (1)
Avis
Avis's reply23 Jan 2026, 10:00
Official
Good day Andre Raizenberg, 

Thank you for contacting us. 

Kindly be advised that we have escalated the matter to the rental branch for urgent assistance. 

we will provide feedback by COB. 

We humbly apologise for any inconvenience caused in this regard. 

Best Regards, 

The Avis Team