Avis car rental and their lies (still waiting for refund)

Item: Avis
Rating: 1
Author: me M

The worst car hire service I have ever experienced. They took money from me when I picked up the car as a holding deposit and assured me if I return the car in the same condition I would get my full R1500 back , a month later after returning the car still calling customer service to hear how far my refund process is and they keep giving me different stories. Long story short they will take your money and tell you lies over lies when it's time for a refund. I hope other people don't have to go through the same after reading this.

Helpful (0)

Replies (3)

Avis's replyOfficial

25 Apr 2022, 08:51

Hi Faith,

Thank you for your email.

Please provide your rental agreement number so we can look into the matter.

Avis Team

Avis's reply25 Apr 2022, 08:51

Official

Hi Faith,

Thank you for your email.

Please provide your rental agreement number so we can look into the matter.

Avis Team

me M's updateReviewer Update

26 Apr 2022, 13:47

Please contact me on my cell phone number provided and all details will be provided but I doubt there will a resolve because I have been asking for assistance from your team since March 22 2022

me M's update26 Apr 2022, 13:47

Reviewer Update

Please contact me on my cell phone number provided and all details will be provided but I doubt there will a resolve because I have been asking for assistance from your team since March 22 2022

Avis's replyOfficial

28 Apr 2022, 12:18

Hi there,

Thanks for the details.

We will request our team to contact you.

Avis Team

Avis's reply28 Apr 2022, 12:18

Official

Hi there,

Thanks for the details.

We will request our team to contact you.

Avis Team