KK
Khutsiso K
1 reviews | Active since Dec 2019
18 Oct 2023, 07:53
Avis Car rental ****!
Rented a vehicle with Avis for 7 days. Upon returning the vehicle on the 7th day at King Shaka International airport, I made sure I filled it up with petrol. To my surprise when I received an invoice, they still charged me for refueling plus "refueling service fee". What a ****!!!
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Replies (5)0
Replies (5)
Avis's replyOfficial
18 Oct 2023, 08:51Hi Khutsiso,
Thank you for contacting us,
We had queried the fuel charge with our branch and concluded that the charge was billed in error, therefore a credit of R624.91 has been processed back to your account, please be advised that the amount will be reflected in your account within 7-10 working days,
We do apologize for any inconvenience that this may have caused.
Avis Team
Thank you for contacting us,
We had queried the fuel charge with our branch and concluded that the charge was billed in error, therefore a credit of R624.91 has been processed back to your account, please be advised that the amount will be reflected in your account within 7-10 working days,
We do apologize for any inconvenience that this may have caused.
Avis Team
Avis's reply18 Oct 2023, 08:51
Official
Hi Khutsiso,
Thank you for contacting us,
We had queried the fuel charge with our branch and concluded that the charge was billed in error, therefore a credit of R624.91 has been processed back to your account, please be advised that the amount will be reflected in your account within 7-10 working days,
We do apologize for any inconvenience that this may have caused.
Avis Team
Thank you for contacting us,
We had queried the fuel charge with our branch and concluded that the charge was billed in error, therefore a credit of R624.91 has been processed back to your account, please be advised that the amount will be reflected in your account within 7-10 working days,
We do apologize for any inconvenience that this may have caused.
Avis Team
KK
Khutsiso K's updateReviewer Update
18 Oct 2023, 08:59How does such an "error" occur in the first place??
Most importantly, how many times times this "error" occur and go unnoticed?? Is this not a **** and money making scheme???
Most importantly, how many times times this "error" occur and go unnoticed?? Is this not a **** and money making scheme???
KK
Khutsiso K's update18 Oct 2023, 08:59
Reviewer Update
How does such an "error" occur in the first place??
Most importantly, how many times times this "error" occur and go unnoticed?? Is this not a **** and money making scheme???
Most importantly, how many times times this "error" occur and go unnoticed?? Is this not a **** and money making scheme???
Avis's replyOfficial
18 Oct 2023, 13:26we have sent your query to the branch manager to advise on how this happened, and we will advise.
Avis Team.
Avis Team.
Avis's reply18 Oct 2023, 13:26
Official
we have sent your query to the branch manager to advise on how this happened, and we will advise.
Avis Team.
Avis Team.
KK
Khutsiso K's updateReviewer Update
18 Oct 2023, 13:57It is also important to note that this was only attended to after I noticed the error and raised it with Avis customer care. Clearly you also need to look into this wholistically and prevent such without a customer's outcry???
I shall await detailed report from the branch manager.
I shall await detailed report from the branch manager.
KK
Khutsiso K's update18 Oct 2023, 13:57
Reviewer Update
It is also important to note that this was only attended to after I noticed the error and raised it with Avis customer care. Clearly you also need to look into this wholistically and prevent such without a customer's outcry???
I shall await detailed report from the branch manager.
I shall await detailed report from the branch manager.
Avis's replyOfficial
19 Oct 2023, 09:20Hi Khutsiso,
The branch is investigating and will be in contact with you.
Avis team
The branch is investigating and will be in contact with you.
Avis team
Avis's reply19 Oct 2023, 09:20
Official
Hi Khutsiso,
The branch is investigating and will be in contact with you.
Avis team
The branch is investigating and will be in contact with you.
Avis team