MW
Mervyn W
1 reviews | Active since Aug 2013
13 Oct 2023, 17:59
Avis Car Rental
Vehicle was rented on prepaid deal on 1st September 2023. Holding deposit on card for R5000. Vehicle returned 4 days later. To have the hold amount released took about a month’s fighting!! To top it up a further R4620 was deducted and promises made that it will be paid back. STILL nothing!!! Very unreliable company to rent a vehicle. Not the first time that I have had these issues with them
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Replies (3)
Avis's replyOfficial
16 Oct 2023, 08:52Hi Mervyn,
Thank you for contacting us,
Please provide your rental agreement number for us to assist you.
Thank you for contacting us,
Please provide your rental agreement number for us to assist you.
Avis team.
Avis's reply16 Oct 2023, 08:52
Official
Hi Mervyn,
Thank you for contacting us,
Please provide your rental agreement number for us to assist you.
Thank you for contacting us,
Please provide your rental agreement number for us to assist you.
Avis team.
MW
Mervyn W's updateReviewer Update
16 Oct 2023, 09:15***A4
MW
Mervyn W's update16 Oct 2023, 09:15
Reviewer Update
***A4
Avis's replyOfficial
16 Oct 2023, 09:46Thank you for the feedback,
Please note that the authorization hold was released and made available for you to use, as per the communication from the branch, the said amount of R4628.10 was the rental amount and not due to be refunded, should you wish for us to bill a different card for this amount and not the one we have on system, please advise of the card number to be billed.
We have forwarded you an email to which you can respond with the card number you wish for us to bill.
Avis.
Please note that the authorization hold was released and made available for you to use, as per the communication from the branch, the said amount of R4628.10 was the rental amount and not due to be refunded, should you wish for us to bill a different card for this amount and not the one we have on system, please advise of the card number to be billed.
We have forwarded you an email to which you can respond with the card number you wish for us to bill.
Avis.
Avis's reply16 Oct 2023, 09:46
Official
Thank you for the feedback,
Please note that the authorization hold was released and made available for you to use, as per the communication from the branch, the said amount of R4628.10 was the rental amount and not due to be refunded, should you wish for us to bill a different card for this amount and not the one we have on system, please advise of the card number to be billed.
We have forwarded you an email to which you can respond with the card number you wish for us to bill.
Avis.
Please note that the authorization hold was released and made available for you to use, as per the communication from the branch, the said amount of R4628.10 was the rental amount and not due to be refunded, should you wish for us to bill a different card for this amount and not the one we have on system, please advise of the card number to be billed.
We have forwarded you an email to which you can respond with the card number you wish for us to bill.
Avis.