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Tjokkie V
1 reviews | Active since Nov 2019
15 Oct 2024, 14:05
AVIS CAR HIRE - SOUTH AFRICA - UNSATISFIED CLIENT
I hired a car from Avis on the 24th September and then again on the 1st October. Both times, they swiped my card for +R4000. I returned the vehicles on both occassions without any hiccups. But now I am still waiting for my refund of over R6000. I emailed the Customer Services on the 3rd of October, and received a noreply email stating someone would contact me. I sent the same email again today, and got the same email. The contact number for Customer services ***) rings once and then cuts off. I called the *** number, spoke to tABEKO who was putting me through to someone who could help me - 15 minutes later, I was still waiting for someone to pick up the phone. What must a person do to get some good service??
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
15 Oct 2024, 16:57Dear Tjokkie,
We sincerely apologize for the inconvenience you’ve faced with your recent rentals and the delays in receiving your refund. This is not the level of service we aim to provide, and we understand how frustrating this must be.
We will prioritize your case and investigate the status of your refund and ensure it gets the attention it deserves.
Thank you for your patience.
Kind regards,
The Avis Team
We sincerely apologize for the inconvenience you’ve faced with your recent rentals and the delays in receiving your refund. This is not the level of service we aim to provide, and we understand how frustrating this must be.
We will prioritize your case and investigate the status of your refund and ensure it gets the attention it deserves.
Thank you for your patience.
Kind regards,
The Avis Team
Avis's reply15 Oct 2024, 16:57
Official
Dear Tjokkie,
We sincerely apologize for the inconvenience you’ve faced with your recent rentals and the delays in receiving your refund. This is not the level of service we aim to provide, and we understand how frustrating this must be.
We will prioritize your case and investigate the status of your refund and ensure it gets the attention it deserves.
Thank you for your patience.
Kind regards,
The Avis Team
We sincerely apologize for the inconvenience you’ve faced with your recent rentals and the delays in receiving your refund. This is not the level of service we aim to provide, and we understand how frustrating this must be.
We will prioritize your case and investigate the status of your refund and ensure it gets the attention it deserves.
Thank you for your patience.
Kind regards,
The Avis Team
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Tjokkie V's updateReviewer Update
15 Oct 2024, 19:33It would be great if you can contact me and sort this out. The longer it drags out, the less impressed I am. I had an Avis representative phone me the other day to ask me to do a survey on Avis. I told her NO, as I wanted to sort my refund out first. She did not even bother to find out how she could help me or get someone to contact me. So I am still not impressed AVIS!!
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Tjokkie V's update15 Oct 2024, 19:33
Reviewer Update
It would be great if you can contact me and sort this out. The longer it drags out, the less impressed I am. I had an Avis representative phone me the other day to ask me to do a survey on Avis. I told her NO, as I wanted to sort my refund out first. She did not even bother to find out how she could help me or get someone to contact me. So I am still not impressed AVIS!!
TV
Tjokkie V's updateReviewer Update
18 Oct 2024, 09:43Good morning Avis
E*** The invoice amount of R252.41 was taken from my account. But the balance of R3747.59 has not been paid back into my account as of today. A total of R4000 was held. So this issue has not been resolved.
With regards to E***, this amount of R2513.05 was the only amount debited to my account. So this issue for the hire on the 1st of October has been resolved.
Please may you sort out the 1st amount of R3747,59 that still needs to be paid back into my account.
Still waiting.
E*** The invoice amount of R252.41 was taken from my account. But the balance of R3747.59 has not been paid back into my account as of today. A total of R4000 was held. So this issue has not been resolved.
With regards to E***, this amount of R2513.05 was the only amount debited to my account. So this issue for the hire on the 1st of October has been resolved.
Please may you sort out the 1st amount of R3747,59 that still needs to be paid back into my account.
Still waiting.
TV
Tjokkie V's update18 Oct 2024, 09:43
Reviewer Update
Good morning Avis
E*** The invoice amount of R252.41 was taken from my account. But the balance of R3747.59 has not been paid back into my account as of today. A total of R4000 was held. So this issue has not been resolved.
With regards to E***, this amount of R2513.05 was the only amount debited to my account. So this issue for the hire on the 1st of October has been resolved.
Please may you sort out the 1st amount of R3747,59 that still needs to be paid back into my account.
Still waiting.
E*** The invoice amount of R252.41 was taken from my account. But the balance of R3747.59 has not been paid back into my account as of today. A total of R4000 was held. So this issue has not been resolved.
With regards to E***, this amount of R2513.05 was the only amount debited to my account. So this issue for the hire on the 1st of October has been resolved.
Please may you sort out the 1st amount of R3747,59 that still needs to be paid back into my account.
Still waiting.
TV
Tjokkie V's updateReviewer Update
22 Oct 2024, 12:40Good day Avis
It's sad to think that the only way that I can get ANY communication with you is through a review company. Why can you not call me directly and sort this out??
Your response was - "E*** The invoice amount of R252.41 would have been taken from the deposit of R4000 and the balance would have automatically been released back into your available balance."
My response was - " E**********96 The invoice amount of R252.41 was taken from my account. But the balance of R3747.59 has not been paid back into my account as of today. A total of R4000 was held."
SO THIS ISSUE HAS NOT BEEN RESOLVED.
PLEASE RESPOND
It's sad to think that the only way that I can get ANY communication with you is through a review company. Why can you not call me directly and sort this out??
Your response was - "E*** The invoice amount of R252.41 would have been taken from the deposit of R4000 and the balance would have automatically been released back into your available balance."
My response was - " E**********96 The invoice amount of R252.41 was taken from my account. But the balance of R3747.59 has not been paid back into my account as of today. A total of R4000 was held."
SO THIS ISSUE HAS NOT BEEN RESOLVED.
PLEASE RESPOND
TV
Tjokkie V's update22 Oct 2024, 12:40
Reviewer Update
Good day Avis
It's sad to think that the only way that I can get ANY communication with you is through a review company. Why can you not call me directly and sort this out??
Your response was - "E*** The invoice amount of R252.41 would have been taken from the deposit of R4000 and the balance would have automatically been released back into your available balance."
My response was - " E**********96 The invoice amount of R252.41 was taken from my account. But the balance of R3747.59 has not been paid back into my account as of today. A total of R4000 was held."
SO THIS ISSUE HAS NOT BEEN RESOLVED.
PLEASE RESPOND
It's sad to think that the only way that I can get ANY communication with you is through a review company. Why can you not call me directly and sort this out??
Your response was - "E*** The invoice amount of R252.41 would have been taken from the deposit of R4000 and the balance would have automatically been released back into your available balance."
My response was - " E**********96 The invoice amount of R252.41 was taken from my account. But the balance of R3747.59 has not been paid back into my account as of today. A total of R4000 was held."
SO THIS ISSUE HAS NOT BEEN RESOLVED.
PLEASE RESPOND