AVIS CAR HIRE IN THOHOYANDOU: THE WORST EVER BRANCH, *******LY KEEPING DEPOSITS TO HUMILIATE CUSTOMERS.

On the 23rd of July, I hired a car from Thohoyandou Branch and returned it at 8 a.m. on the 25th of July 2024 (***). I was told I would get back the deposit within 7-10 days. Seeing that the deposit was not returned back to me, I personally made an enquiry from the Durban branch on the 8th of August. They called the finance department, which said my funds had been paid back. They will have it reflected by Monday, the 12th of August. I made another enquiry on Monday the 12th; I was told it was paid to my account on that very Monday the 12th. Every time I make an enquiry, I'm told something different.

On Wednesday 14th sent emails to customer care, Thohoyandou branch, the response was that they would do an investigation which will take 15/30 days and the branch said my funds were paid back to me by Monday 12th of August. Today is the 16th of August, still I have not received my deposit which is was told I will get it back in 7-10 days.

I have been taken for a ride by Avis car rentals, and they have abused me to their highest ability. I was due for my medication on Wednesday. I could not go to the surgery because my funds are stuck with Avis. I had to surrender my policy, which will take 5 days, meaning I am out of medication until I get the funds from the surrendered policy because AVIS is sending me from Pilar to Post. I have never been abused like this in my entire life.

WISEMAN G. NGCOBO