CV
Chris V
1 reviews | Active since Apr 2023
28 Aug 2023, 10:12
Avis Car Hire
An insurance claim was lodged with Santam. I was cotacted on Friday and delivery was scheduled for Monday 28 Aug. No delivery took place and after I enquired they claimed that no such delivery was scheduled. They claimed that they tried to contact me but no record could be found on my or the phone of my wife. They only actioned the request after I phened them. This delivery was promised for the 29 Aug.???
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Replies (2)
Avis's replyOfficial
28 Aug 2023, 10:37Hi Chris,
We apologise for your experience with us.
We will forward the matter to our Replacement department, so they can advise on the mater.
Avis Team
We apologise for your experience with us.
We will forward the matter to our Replacement department, so they can advise on the mater.
Avis Team
Avis's reply28 Aug 2023, 10:37
Official
Hi Chris,
We apologise for your experience with us.
We will forward the matter to our Replacement department, so they can advise on the mater.
Avis Team
We apologise for your experience with us.
We will forward the matter to our Replacement department, so they can advise on the mater.
Avis Team
Avis's replyOfficial
29 Aug 2023, 09:22 Hi Chris,
Please be advised that we have concluded our investigation regarding your complaint. According to our records the customer was sent an SMS because we could not reach them via telephone and nowhere did, we confirm delivery of the car.
Please confirm which number you called or your contact number that you used to arrange the delivery., so we can check the recordings.
Avis Team
Please be advised that we have concluded our investigation regarding your complaint. According to our records the customer was sent an SMS because we could not reach them via telephone and nowhere did, we confirm delivery of the car.
Please confirm which number you called or your contact number that you used to arrange the delivery., so we can check the recordings.
Avis Team
Avis's reply29 Aug 2023, 09:22
Official
Hi Chris,
Please be advised that we have concluded our investigation regarding your complaint. According to our records the customer was sent an SMS because we could not reach them via telephone and nowhere did, we confirm delivery of the car.
Please confirm which number you called or your contact number that you used to arrange the delivery., so we can check the recordings.
Avis Team
Please be advised that we have concluded our investigation regarding your complaint. According to our records the customer was sent an SMS because we could not reach them via telephone and nowhere did, we confirm delivery of the car.
Please confirm which number you called or your contact number that you used to arrange the delivery., so we can check the recordings.
Avis Team