RS
Riaan S
1 reviews | Active since Dec 2018
10 Mar 2025, 09:10
Avis Cape Town International Airport - ****ming to pay for pre-existing damage
I rented a vehicle from Avis Cape Town International Airport last week. The vehicle had pre-existing damage to the rear bumper. They are now trying to get me to pay for damages to the vehicle that was there when I collected the vehicle. It was probably missed in their previous inspection, and now seems to be trying to pin this on the next unlucky person who got that vehicle assigned to them. I will not be held liable for damages to a vehicle that I did not inflict. The vehicle inspection sheet even states and acknowledges pre-existing damage to the rear bumper.
Do not use Avis at Cape Town International Airport, they will try to make you pay for their own mistakes and oversights.
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Replies (2)0
Replies (2)
Avis's replyOfficial
11 Mar 2025, 08:52Hi Riaan,
Thank you for your feedback,
Please be advised that we have sent your query to the branch to investigate, we will advise with feedback once received.
Thank you.
Avis team.
Thank you for your feedback,
Please be advised that we have sent your query to the branch to investigate, we will advise with feedback once received.
Thank you.
Avis team.
Avis's reply11 Mar 2025, 08:52
Official
Hi Riaan,
Thank you for your feedback,
Please be advised that we have sent your query to the branch to investigate, we will advise with feedback once received.
Thank you.
Avis team.
Thank you for your feedback,
Please be advised that we have sent your query to the branch to investigate, we will advise with feedback once received.
Thank you.
Avis team.
Avis's replyOfficial
17 Mar 2025, 09:29Hi Riaan,
Thank you for your patience,
We have investigated the charge with the area manager and the branch manager and have found that the damage charge is billed correctly, we have sent you an email with the damage documents.
Thank you.
Avis Team.
Thank you for your patience,
We have investigated the charge with the area manager and the branch manager and have found that the damage charge is billed correctly, we have sent you an email with the damage documents.
Thank you.
Avis Team.
Avis's reply17 Mar 2025, 09:29
Official
Hi Riaan,
Thank you for your patience,
We have investigated the charge with the area manager and the branch manager and have found that the damage charge is billed correctly, we have sent you an email with the damage documents.
Thank you.
Avis Team.
Thank you for your patience,
We have investigated the charge with the area manager and the branch manager and have found that the damage charge is billed correctly, we have sent you an email with the damage documents.
Thank you.
Avis Team.