1 reviews | Active since Oct 2024
Avis Cape Town - disappointment.
I rented a car from Avis Cape Town branch on the 24/9 , rental agreement ***. The agent at the counter provided me with a car that has many issues. The agent told me that all issues are recorded in the contract and I don't have to worry about it. (See below excerpt from the contract) I took the car and had no issues. The car was parked most of the time in close parking lot. When returning the car, the agent told me that I'm responsible for small scratch on the front left spoiler. She asked me to fill a damage report where I wrote that I have no recollection of any accident. Avis charged me just below R1800 for the damage. I sent email to Avis Customer Service, I did not get any response. Avis Customer Service does not exist. Lesson learnt: 1. If you rent a car, insist on inspecting the car with an agent. 2. Take photos of the car especially if the car has damages. 3. Give chance and rent car from smaller companies. They can't be worse of Avis.
I will not rent a car from Avis ever again.
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**Vehicle Condition Report**
| Part Name | Description | Issue Type | Severity | | --- | --- | --- | --- | | Front Valance / Spoiler | Scratch/Sc**** | Exterior | NoCharge | | Front Windscreen | Chip/Crack | Exterior | NoCharge | | Right Front Quarterlight Window | Scratch/Sc**** | Exterior | NoCharge | | Right Front Alloy Wheel | Scratch/Sc**** | Exterior | NoCharge | | Right Front Valance / Spoiler | Damage | Exterior | NoCharge | | Rear Alloy Wheel | Scratch/Sc**** | Exterior | NoCharge | | Left Rear Wing Bumper | Dent | Exterior | NoCharge | | Left Rear Wing Panel | Dent/Scratch/Sc**** | Exterior | NoCharge | | Bonnet | Chip/Crack | Exterior | NoCharge | | Rear Windscreen | Dent/Scratch/Sc**** | Exterior | NoCharge | | Front Bumper | Dent | Exterior | NoCharge | | Left Door Panel | Dent | Exterior | NoCharge |
**ZA CAA590206** *******
Thank you for sharing your experience. It’s concerning to hear about the lack of support you received and the unexpected charge despite assurances from the counter agent. This is not the service standard we strive to uphold.
Your feedback is valuable, and we would like to escalate this matter to ensure a thorough review of the charges and the vehicle’s condition documentation.
Please allow us some time to investigate, and we’ll reach out with a resolution as soon as possible. In the meantime, your tips are noted, and we’re committed to improving our inspection and communication processes to prevent issues like this.
Kind Regards
The Avis Team
Thank you for sharing your experience. It’s concerning to hear about the lack of support you received and the unexpected charge despite assurances from the counter agent. This is not the service standard we strive to uphold.
Your feedback is valuable, and we would like to escalate this matter to ensure a thorough review of the charges and the vehicle’s condition documentation.
Please allow us some time to investigate, and we’ll reach out with a resolution as soon as possible. In the meantime, your tips are noted, and we’re committed to improving our inspection and communication processes to prevent issues like this.
Kind Regards
The Avis Team
As "Avis Preferred Member", this is the level of response I was expecting from Avis.
Thanks again.
Looking forward to your feedback.
Sincerely,
Tomer Traub.
As "Avis Preferred Member", this is the level of response I was expecting from Avis.
Thanks again.
Looking forward to your feedback.
Sincerely,
Tomer Traub.
Weill I'm not surprise. As I mentioned in my report, Avis SA customer service does not exist.
Weill I'm not surprise. As I mentioned in my report, Avis SA customer service does not exist.