JS
Jon S

1 reviews | Active since May 2022

21 May 2022, 05:26

Avis Cape Town Airport - Highly *********

Stay away from the Cape Town airport branch. I've just been ****med by them (for the second time, no less). I rented a car for the weekend, and nobody checked over the car with me for damage. They clearly had not checked the car carefully earlier, because when we gave a friend a ride, he discovered that the inside rear passenger door handle was broken. We had an uneventful rental, but on return, the rental agent claimed we had scratched the car. He pointed at a tiny scratch next to the wheel, it was so small it took me several seconds to even see what he was pointing at. Needless to say, we didn't cause the damage, and they're just ******ing money from us. I wrote to them asking for evidence the scratch wasn't there before our rental, and they ignored me, charging over R2500 instead. I've had no troubles with other Avis branches, but the Cape Town Airport crew are truly an ********* lot. I will never, ever be using them again, and I strongly suggest you stay away from them as well. They have no problem trying to actually rob their customers.

0
Replies (3)
Avis
Avis's reply23 May 2022, 10:09
Official
Hi Jon,

Thank you for writing to us.

We will investigate the matter and revert to you with feedback. 

Avis Team
JS
Jon S's update25 May 2022, 20:08
Reviewer Update
Dear Avis, thank you for looking into this. Do you have an update, or at least an estimate of when you'll have one? It's been several weeks since the initial charge, and I have received no communications from you except for a single text message.
Avis
Avis's reply26 May 2022, 09:37
Official
Hi Jon,

The matter has been looked into and our team sent you an email with feedback.

Avis Team