Avis Budget Car Rental AVOID

<p>Hired a car mid May in Cape Town. First the hire started with providing us with the wrong car. Then during our rental another car backed into us. We were told by two staff members if we provided police reports and driver admitted liability we wouldn't be charge. But we were charged to then be told that it would be refunded after the drivers insurance paid. I emailed all the relevant photos, insurance info, drivers details everything and more. I've since been chasing for a response for 9 weeks!! I've been constantly ignored. I then called and spoke to a claims person who said that they have no details of the driver, the claim etc. Everything I sent! Plus if they didn't have this info why didn't they contact me! I'm absolutely livid. I was told they'd get back to me urgently. I've now been waiting a total of 11 weeks and have yet to receive a refund or responses. </p> <p> </p> <p>Absolutely disgusting customer services, not even the supervisor is bothered. I'd avoid at all costs unless you never want to see your money again. </p>