1 reviews | Active since Dec 2018
Avis bogus charges
The rental process and getting and returning the vehicle was fine. I had no issue with that. But I give it a one star because of the following:
Inspecting the vehicle when picking it up is difficult because where the vehicles are kept, is quite dark and difficult to see what defects are on a vehicle. What I did not notice was a few scratches at the one bottom corner of the front bumper. When I returned the vehicle, they charged me with the damage (R2114.13), which is barely visible, although I never hit any objects. And as proof I have dashcam footage of all kms travelled - the exact reason why I use a dashcam. Seems Avis ignored that fact completely. Thus the one star rating.
I doubt I will ever rent a vehicle from Avis again. Fortunately there are other rental companies too.
Thank you for writing to us.
All our vehicles are pre-inspected, and our fair wear and tear are recorded on our legal quality documents. But we have signs at the branches that also encourage our customers to check the vehicles before they leave, even when you move from the parking bay, so that if there are damages, so they can be noted.
Avis Team
Best regards,
Thank you for writing to us.
All our vehicles are pre-inspected, and our fair wear and tear are recorded on our legal quality documents. But we have signs at the branches that also encourage our customers to check the vehicles before they leave, even when you move from the parking bay, so that if there are damages, so they can be noted.
Avis Team
Best regards,