TT
Tommy T
1 reviews | Active since Nov 2016
07 Oct 2024, 08:37
Avis Bloemfontein is the pits
I had a frustrating experience with Avis in Bloemfontein. They handed me a mobile Wi-Fi router and a SafeDrive device, presenting them as if they were included "as part of the package." However, I later discovered that I was actually being charged for these items. This misleading approach left a bad taste in my mouth, as I wasn't given the option to decline these extras or informed about the additional costs upfront. It was an unpleasant surprise that soured the overall rental experience.
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
07 Oct 2024, 08:46Dear Tommy,
Thank you for sharing your feedback, and we sincerely apologize for the unpleasant experience you had with us.
This is certainly not the experience we strive to provide, and regret the lack of transparency during your rental process.
We value your feedback and will address this issue with the team to ensure better communication in the future. If there is anything I can do to assist you further, please don't hesitate to let me know.
Kind regards,
The Avis Team
Thank you for sharing your feedback, and we sincerely apologize for the unpleasant experience you had with us.
This is certainly not the experience we strive to provide, and regret the lack of transparency during your rental process.
We value your feedback and will address this issue with the team to ensure better communication in the future. If there is anything I can do to assist you further, please don't hesitate to let me know.
Kind regards,
The Avis Team
Avis's reply07 Oct 2024, 08:46
Official
Dear Tommy,
Thank you for sharing your feedback, and we sincerely apologize for the unpleasant experience you had with us.
This is certainly not the experience we strive to provide, and regret the lack of transparency during your rental process.
We value your feedback and will address this issue with the team to ensure better communication in the future. If there is anything I can do to assist you further, please don't hesitate to let me know.
Kind regards,
The Avis Team
Thank you for sharing your feedback, and we sincerely apologize for the unpleasant experience you had with us.
This is certainly not the experience we strive to provide, and regret the lack of transparency during your rental process.
We value your feedback and will address this issue with the team to ensure better communication in the future. If there is anything I can do to assist you further, please don't hesitate to let me know.
Kind regards,
The Avis Team
Avis's replyOfficial
11 Oct 2024, 11:38Dear Tommy,
Thank you for your patience.
Please note we have investigated the matter and the additional extras was stipulated on the Rental Agreement along with the Estimated Amount due after the Prepayment was app****. Further to this the Rental agreement was signed acknowledging the charge. Therefore the charges app**** to your rental is correct and will remain
Should you require any further information or clarification, please feel free to reach out.
Kind regards,
The Avis Team
Thank you for your patience.
Please note we have investigated the matter and the additional extras was stipulated on the Rental Agreement along with the Estimated Amount due after the Prepayment was app****. Further to this the Rental agreement was signed acknowledging the charge. Therefore the charges app**** to your rental is correct and will remain
Should you require any further information or clarification, please feel free to reach out.
Kind regards,
The Avis Team
Avis's reply11 Oct 2024, 11:38
Official
Dear Tommy,
Thank you for your patience.
Please note we have investigated the matter and the additional extras was stipulated on the Rental Agreement along with the Estimated Amount due after the Prepayment was app****. Further to this the Rental agreement was signed acknowledging the charge. Therefore the charges app**** to your rental is correct and will remain
Should you require any further information or clarification, please feel free to reach out.
Kind regards,
The Avis Team
Thank you for your patience.
Please note we have investigated the matter and the additional extras was stipulated on the Rental Agreement along with the Estimated Amount due after the Prepayment was app****. Further to this the Rental agreement was signed acknowledging the charge. Therefore the charges app**** to your rental is correct and will remain
Should you require any further information or clarification, please feel free to reach out.
Kind regards,
The Avis Team