DB
Douglas B

1 reviews | Active since Jan 2022

24 Jan 2024, 12:01

Avis beware

So i hired a car from Avis OR Thanbo on Sunday 21 Jan and return it Monday 22 jan

When i got home I noticed the email they send me with all detail of car, make model and colour all different then the car i pick up

Damaged report also not for car i have rent i send a email and no one even bothered to phone me. I got a invoice for a silver Renuald but got a white Polo

When returning the polo ask explain the lady and show her my car and the fuel level for the reason i have full up the car, the avis agent check car and say i am good to go

24 hrs later i received a invoice for damages on the polo and they take it from my credit card. Beware of these guys not sure what kind of business they run

0
Replies (2)
Avis
Avis's reply24 Jan 2024, 14:10
Official
Dear  Douglas,
Thank you for reaching out to us and providing feedback on your recent Avis rental experience. We are sorry for the inconveniences you encountered, and appreciate your patience as we work to address your concerns. 

 To assist us further, could you kindly share your rental agreement number and any additional details that would help us investigate your case more efficiently? 

Thank you,
The Avis Team

Best regards,

DB
Douglas B's update26 Jan 2024, 15:17
Reviewer Update
Thank u Mnr Justin ****ey for his excellent way for sorting out my problem with my bad experience with Avis. He really had put back my faith in Avis again much appreciated