MA
Michelle A
1 reviews | Active since Jul 2023
20 Aug 2024, 19:56
Avis bad service
I would not recommend anyone to Avis vehicle hire. I hired a vehicle on 22 July 2024. I paid an amount of R2250. I was informed that when I return the vehicle with full fuel tank, the amount will be sent back to me. It is now almost 3 weeks later and I never received my money back, they do not respond on my emails. Their service is ridiculous once they have received their vehicle back.
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Replies (3)
Avis's replyOfficial
21 Aug 2024, 09:29Dear Michelle,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Avis's reply21 Aug 2024, 09:29
Official
Dear Michelle,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
MA
Michelle A's updateReviewer Update
21 Aug 2024, 10:28RA- ***
Case: bY3DCt, ***
Case: bY3DCt, ***
MA
Michelle A's update21 Aug 2024, 10:28
Reviewer Update
RA- ***
Case: bY3DCt, ***
Case: bY3DCt, ***
Avis's replyOfficial
21 Aug 2024, 11:31Good Day Michelle,
Thank you for contacting Avis regarding your query.
Please be advised that a request was sent to Capitec to advise on the status of the security deposit.
Capitec confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team
Thank you for contacting Avis regarding your query.
Please be advised that a request was sent to Capitec to advise on the status of the security deposit.
Capitec confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team
Avis's reply21 Aug 2024, 11:31
Official
Good Day Michelle,
Thank you for contacting Avis regarding your query.
Please be advised that a request was sent to Capitec to advise on the status of the security deposit.
Capitec confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team
Thank you for contacting Avis regarding your query.
Please be advised that a request was sent to Capitec to advise on the status of the security deposit.
Capitec confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank.
Please feel free to contact your card division to confirm the exact date of reversal.
Best regards,
The Avis Team