1 reviews | Active since Feb 2022
Avis - Bad Service
Avis came and collected the car from us on Friday the 15th of March. When they came to collect the car, an inspection was done to make sure there was no damage to the car. It was found that there wasn't any and I signed for it aswell.
Three days later on Monday the 18th of March Avis contacted me to let me know that there was a dent found on the left passenger side of the car. A video was sent to me of the damage that was allegedly found by the workers in the wash bay.
In the video you can hear the person saying that they do thorough inspections, but I doubt that is the case. Because when we received the car we had to do an inspection with one of the agents and we found several clearly visible damages that had to be added to the report before we could take the car. The car was also not properly cleaned on the inside as we found bottle caps and papers that they missed. On the outside of the car there was dirty lines on the vehicle that appeared to be a glue like substance assuming it was left behind by the removal of some sort of tape.
After I received the video I asked the Avis agent to please send me the damage report from before we received the car as well as the report they had done when they delivered the car to me.
I have yet to hear anything back from the agent and they have not yet returned my deposit. They also just made another *****ulent transaction to my credit card that was not authorized.
Thank you for reaching out to us regarding your recent experience with us. We sincerely apologize for any inconvenience or frustration caused by the issues you encountered during your rental process.
We take your concerns seriously and are currently investigating the situation to ensure that all appropriate actions are taken. It is our priority to conduct thorough inspections of our vehicles both before and after each rental, and we regret to hear that you have experienced discrepancies in this regard. Your feedback regarding the cleanliness and condition of the vehicle is also deeply concerning, and we will address this matter with our team to prevent similar occurrences in the future.
Regarding your request for the damage reports and the status of your deposit, we apologize for any delays in our response. Rest assured, we are actively working to provide you with the necessary documentation and resolve any outstanding issues promptly.
Thank you.
The Avis Team
Thank you for reaching out to us regarding your recent experience with us. We sincerely apologize for any inconvenience or frustration caused by the issues you encountered during your rental process.
We take your concerns seriously and are currently investigating the situation to ensure that all appropriate actions are taken. It is our priority to conduct thorough inspections of our vehicles both before and after each rental, and we regret to hear that you have experienced discrepancies in this regard. Your feedback regarding the cleanliness and condition of the vehicle is also deeply concerning, and we will address this matter with our team to prevent similar occurrences in the future.
Regarding your request for the damage reports and the status of your deposit, we apologize for any delays in our response. Rest assured, we are actively working to provide you with the necessary documentation and resolve any outstanding issues promptly.
Thank you.
The Avis Team
I would recommend anyone that wants to use a car rental service to stay away from Avis as far as possible thy remove money from your account without authorization and thy have zero communication!
I would recommend anyone that wants to use a car rental service to stay away from Avis as far as possible thy remove money from your account without authorization and thy have zero communication!
Thank you for getting back to me the first amount was R106.50 on the 16th of march then R 1190.00 on the
Thank you for getting back to me the first amount was R106.50 on the 16th of march then R 1190.00 on the
Thank you for getting back to me the first amount was R106.50 on the 16th of Mar then R 1190.00 on the 20th of Mar, then R810.00 on the 04th of Mar and again R106.50 on the 25th of Mar.
Thank you for getting back to me the first amount was R106.50 on the 16th of Mar then R 1190.00 on the 20th of Mar, then R810.00 on the 04th of Mar and again R106.50 on the 25th of Mar.
Has the bank blocked the R1190? as credit was being processed for this charge.
However if it has been blocked and reversed directly by your bank, I am going to not credit it from my side as this will result in a double credit being processed.
Thank you
The Avis Team"
Responding to this the bank has informed me that I need to let you revert it back on your side. Can you please process the credit on your side.
Has the bank blocked the R1190? as credit was being processed for this charge.
However if it has been blocked and reversed directly by your bank, I am going to not credit it from my side as this will result in a double credit being processed.
Thank you
The Avis Team"
Responding to this the bank has informed me that I need to let you revert it back on your side. Can you please process the credit on your side.