AVIS

I rented a car from AVIS and they held a holding fee of R12 500. When I returned the car everything was fine when I checked with the lady who assisted me. 3hrs after, I receive a call that the car has a scratch and she sends me a very blurry picture of the scratch, but funny thing the car doesn't even have a number plate. I went back to the branch in Menlyn to query this and until date, nobody has assisted me with my query and my money has not been deposited bank into my account.

The lady Ntombi Lubisi working at the Menlyn branch thinks peoe are idiots who wi just take her word and not question anything. She's very unprofessional as a consultant. I'm very frustrated with the lack of communication from AVIS. All they want is your money.

Management, Please deal with employees like Ntombi Lubisi who take customers for granted. I'm very ****ed!!!!

Mind you, I paid for the super waiver etc and believe that should be paying for the scratch etc the Ntombi is talking about. This is how they **** us customers out of our money.