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LC
Leonardo C

1 reviews | Active since May 2015

24 Nov 2022, 19:09

Avis Atrocious Service and Attitude

4 weeks and my holding deposit has still not been reversed despite numerous calls!!! Avis has definitely the worst service ever with a no care attitude towards their clients. Furthermore ignoring my complaints instead of trying to resolve the issue at hand is unacceptable behavior. I also noticed now that complaint I put on Facebook last week in hope this gets resolved has been deleted which I presume was done so the post won’t be seen by the public.

0
Replies (5)
Avis
Avis's reply25 Nov 2022, 08:33
Official
Hi Leonardo,

Thank you for writing to us. 

Please be advised that our Facebook team have provided feedback on the matter.  Please refer to the feedback. 

Avis Team
LC
Leonardo C's update26 Nov 2022, 20:51
Reviewer Update
I still have not been assisted. Your Facebook team rep**** and blocked me from replying. The matter is still pending and has not been resolved.
Avis
Avis's reply29 Nov 2022, 09:08
Official
Hi Leonardo,

Thank you for writing to us. 

Our team have provided feedback via Facebook and our email box. The bank confirmed that there are no pending funds in your account for Avis. This means the deposit was automatically released to your available balance.  

The deposit is reserved as a pending transaction and once the invoice is charged, it is released by your bank. 

Avis Team 
LC
Leonardo C's update29 Nov 2022, 17:16
Reviewer Update
It was released only on the 26/11/2022. Nearly 4 weeks after the vehicle was returned. Unacceptable!
Avis
Avis's reply30 Nov 2022, 08:31
Official
Hi Leonardo,

Thanks for sharing your feedback. 

The release of the authorisation/deposit turnaround depends on your bank.  

We are sorry for the delay. 

Avis Team