JVdm
JACO-PIERRE Van der merwe
1 reviews | Active since Jul 2017
16 Jan 2025, 09:16
AVIS at PMB airport not professional
I've recently rented a vehicle from AVIS at Pietermaritzburg airport. A day after receiving my rental car, I was informed by AVIS that I received the wrong car and that I have to drive back to Pietermaritzburg from Hilton to fix their mistake. Furthermore I was told that they would mail me my receipt after returning the vehicle. It's now 2 months later and no receipt. AVIS is sending me in circles when asking for the receipt.
I'm now in trouble at work because I can't provide the receipt for an expense done with my corporate credit card.
I will not use AVIS in the future....
Really disappointed
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Replies (1)
Avis's replyOfficial
16 Jan 2025, 16:03Dear Jaco,
We are sorry to hear about your experience with your recent AVIS rental. This is certainly not the level of service we strive to offer.
Please rest assured we are addressing this issue and will get your receipt to you as soon as possible.
Thank you for bringing this to our attention, and we’ll make sure to improve our processes moving forward.
We appreciate your patience and understanding.
Kind regards,
The Avis Team
We are sorry to hear about your experience with your recent AVIS rental. This is certainly not the level of service we strive to offer.
Please rest assured we are addressing this issue and will get your receipt to you as soon as possible.
Thank you for bringing this to our attention, and we’ll make sure to improve our processes moving forward.
We appreciate your patience and understanding.
Kind regards,
The Avis Team
Avis's reply16 Jan 2025, 16:03
Official
Dear Jaco,
We are sorry to hear about your experience with your recent AVIS rental. This is certainly not the level of service we strive to offer.
Please rest assured we are addressing this issue and will get your receipt to you as soon as possible.
Thank you for bringing this to our attention, and we’ll make sure to improve our processes moving forward.
We appreciate your patience and understanding.
Kind regards,
The Avis Team
We are sorry to hear about your experience with your recent AVIS rental. This is certainly not the level of service we strive to offer.
Please rest assured we are addressing this issue and will get your receipt to you as soon as possible.
Thank you for bringing this to our attention, and we’ll make sure to improve our processes moving forward.
We appreciate your patience and understanding.
Kind regards,
The Avis Team