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EM
Ernest M

1 reviews | Active since Jun 2019

08 Oct 2021, 07:05

Avis are ******** of big note

This company is really a ****, I rented car on the 22nd of September, a VW Polo vivo for 5 days, they reserved an amount of R4995 and an additional amount of R10000, I returned the car on the 27th and they billed me their R2780 and released the R2075 into my account but surprisingly they are still holding on to the R10000, how does this company operates, they're supposed to be a legitimate company but neh they take advantage of customers, message need to get across to warn people from using this company to avoid the frustration

0
Replies (6)
Avis
Avis's reply08 Oct 2021, 10:35
Official
Hi Ernest,

Thanks for writing to us.

Please provide your rental agreement number so we can look into the matter.

Avis Team
EM
Ernest M's update08 Oct 2021, 12:16
Reviewer Update
Rental agreement is E***
Avis
Avis's reply08 Oct 2021, 14:36
Official
Hi Ernest,

Thanks for the details.

We will send a request to the bank so they can confirm if there are still pending funds in your account for Avis. Once we have feedback, we will revert to you with feedback.

Avis Team
EM
Ernest M's update08 Oct 2021, 14:41
Reviewer Update
That bank said the same thing, they even made me complete a form and yet nothing, this is confusing
Avis
Avis's reply08 Oct 2021, 16:09
Official
Hi Ernest,

Once we have feedback on the matter. We will revert to you with feedback.

Avis Team
EM
Ernest M's update13 Oct 2021, 13:30
Reviewer Update
Thanks am done with Avis for good, everyone is complaining about this so for my peace am done