CL
Clair L
1 reviews | Active since Feb 2018
23 Oct 2023, 17:38
AVIS ARE *****S
My insurance booked me a rental.car through Avis at the end of March. I had the car for 22 days I returned the car washed with a full tank. On inspection we noticed the passenger side plastic fender was uncliped (most likely by the car wash), we clipped it back in and it was fine there were no damages. The only other thing noted was a small chip off paint of on the lower side of the bumper which was most likely caused by a stone, there was no dent or anything. The insurance forgot to notify Avis of the extension which was eventually sorted amd I was told I would receive amended invoice shortly. I then recieved an sms that I owe over R3000 on the vehicle amd that if I do not pay I will be handed over to the credit beuro. I sent Avis an email and they branch was asked to respond. All i recived was some clause that I cannot open. I continued to receive the same sms and contimued to send emails with no response. Today I received an sms that I have been handed over to the lawyers and the amou t has increased to over R4000. I have to this day not recived the invoice or details of what was repaired and why.
The car had multiple scratches and chips on.it when I collected it and they took photos as.proof that it was there but they did not take any photos when I returned the car of the so called damages that were repaired.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
24 Oct 2023, 11:06Hi Clair,
Thank you for contacting us, we have sent your query to the branch for investigation, and we will advise with feedback.
Avis team
Thank you for contacting us, we have sent your query to the branch for investigation, and we will advise with feedback.
Avis team
Best regards,
Avis's reply24 Oct 2023, 11:06
Official
Hi Clair,
Thank you for contacting us, we have sent your query to the branch for investigation, and we will advise with feedback.
Avis team
Thank you for contacting us, we have sent your query to the branch for investigation, and we will advise with feedback.
Avis team
Best regards,
Avis's replyOfficial
31 Oct 2023, 10:00Hi Clair,
Thank you for your patience, we have investigated the damage charge, and the repairs were done for the wheel cover damage as this was not damaged when you collected the vehicle, the repair to the front bumper was also charged and scratches to the left fender.
These charges are new damages to the vehicle, and therefore liable for the repairs, the charges are billed correctly,
Avis team.
Thank you for your patience, we have investigated the damage charge, and the repairs were done for the wheel cover damage as this was not damaged when you collected the vehicle, the repair to the front bumper was also charged and scratches to the left fender.
These charges are new damages to the vehicle, and therefore liable for the repairs, the charges are billed correctly,
Avis team.
Best regards,
Avis's reply31 Oct 2023, 10:00
Official
Hi Clair,
Thank you for your patience, we have investigated the damage charge, and the repairs were done for the wheel cover damage as this was not damaged when you collected the vehicle, the repair to the front bumper was also charged and scratches to the left fender.
These charges are new damages to the vehicle, and therefore liable for the repairs, the charges are billed correctly,
Avis team.
Thank you for your patience, we have investigated the damage charge, and the repairs were done for the wheel cover damage as this was not damaged when you collected the vehicle, the repair to the front bumper was also charged and scratches to the left fender.
These charges are new damages to the vehicle, and therefore liable for the repairs, the charges are billed correctly,
Avis team.
Best regards,
CL
Clair L's updateReviewer Update
31 Oct 2023, 11:15What repair to the front bumper. There were no damages on the bumper when I returned the carand there were no scratches on to the left fender either.
There was one small chip of paint off on the lower bumper almost underneath which was most likely a caused by a stone.
The only thing that was out of place was the uncliped wheel cover which was clipped back in. There were no damages anywhere on the bumper or the fender.
And I have still not received and invoice.
I signed the damage report that stated the the wheel cover was unclipped and clipped back in. No other damages were noted or even photos taken.
And it took over a month for the original invoice to arrive that the insurance had to fix so were is the evidence that the vehicle was not damaged by someone else and charged to me?
There was one small chip of paint off on the lower bumper almost underneath which was most likely a caused by a stone.
The only thing that was out of place was the uncliped wheel cover which was clipped back in. There were no damages anywhere on the bumper or the fender.
And I have still not received and invoice.
I signed the damage report that stated the the wheel cover was unclipped and clipped back in. No other damages were noted or even photos taken.
And it took over a month for the original invoice to arrive that the insurance had to fix so were is the evidence that the vehicle was not damaged by someone else and charged to me?
CL
Clair L's update31 Oct 2023, 11:15
Reviewer Update
What repair to the front bumper. There were no damages on the bumper when I returned the carand there were no scratches on to the left fender either.
There was one small chip of paint off on the lower bumper almost underneath which was most likely a caused by a stone.
The only thing that was out of place was the uncliped wheel cover which was clipped back in. There were no damages anywhere on the bumper or the fender.
And I have still not received and invoice.
I signed the damage report that stated the the wheel cover was unclipped and clipped back in. No other damages were noted or even photos taken.
And it took over a month for the original invoice to arrive that the insurance had to fix so were is the evidence that the vehicle was not damaged by someone else and charged to me?
There was one small chip of paint off on the lower bumper almost underneath which was most likely a caused by a stone.
The only thing that was out of place was the uncliped wheel cover which was clipped back in. There were no damages anywhere on the bumper or the fender.
And I have still not received and invoice.
I signed the damage report that stated the the wheel cover was unclipped and clipped back in. No other damages were noted or even photos taken.
And it took over a month for the original invoice to arrive that the insurance had to fix so were is the evidence that the vehicle was not damaged by someone else and charged to me?