Avis approved the for Car Service and declined two weeks later. (what a bad service...!!!)

I have a car that is contracted to Avis for Service Plan. Funny enough as the second owner i didn't know that I’m contracted to Avis, the only information i got from the Car Dealer was that i have a Service plan for 5 years or 120 000 K/M. Never had issues until i took the car for Service, i guess is two weeks back and it was declined that's when i asked GM who declined the service because i haven't reach 120 000 and is not yet 5 years.

They told me that I’m covered by Avis and i called them, related my story that i have been to Zeerust and i took the car to GM (late service) - since i couldn't come back to Gauteng because i had a Project and had to wait until is done but GM told me that they declined to pay for Service. I don't know any GM in Zeerust since I had to wait until I come back to Johannesburg.

I told the Agent from Avis that i didn't know all that information and I’m the second owner of the car and the Sales Agent from the dealer didn't communicate all that information to me hence i didn't know that there's a contract on Service Book. The funniest part is that after calling Avis the 2 weeks ago the agent from Avis approved and said that GM i should book the car for Service again and they will approve.

Booked the car for Service and took it to GM Today and the guy from GM called again and said they declined again. I called Avis and spoke to Lerato and Busi and they declined my request but I told them that two weeks back I called and it was approved. I mean why would i take the car for Service while i know it was declined? I took my car for Service because the agent from Avis approved telepathically and said i must book for Service again and they will pay. Call are recorded and please Service my Car.

I always knew Avis as Car Rental and had good Service with then until today were they giving me two different stores from within. Too much contradiction, the guy approved and the ladies declined but they all from Avis...!!!!!!! And i should be happy about this, accept that is how they run their business but letting me drive all the way to the dealer for nothing!!!

Why would i take the car back to GM for service while i know that it was decline, i mean that is stupid... I took it back because the Agent from Avis confirmed over the phone that i should book the car for Service again.

There we GO, Avis, Avis, Avis, Avis with poor service and contradiction. I would be glad if my car could be serviced please......!!!!! My car is at GM Randburg and my contact is ********** ...

Avis please resolved this problem urgently.