Avis and there Poor Customer Service

In February, I rented a vehicle from Avis. When I picked it up, their system was down, so a manual contract was created. The staff member assisting me was in such a hurry that she forgot to include the windscreen and excess waivers after I asked for the VAPS. Three weeks later, when I returned the vehicle with a chip on the windscreen, Avis billed me for the damage. I have sent over 15 emails to resolve this issue but haven't received any response. Without any warning, they transferred my account to Nemble for collection, and since then, I've been receiving five calls a day. To stop the constant harassment, I felt forced to pay the outstanding amount, despite receiving no assistance from Avis.