1 reviews | Active since Apr 2020
Avis and FNB *****ing deposits
Has anyone rented a car recently ? We all know the drill. Rent a car. Pay a deposit. Get refunded the deposit upon returning the car. Right?
WRONG!!!
FNB and A is had taken it upon themselves to establish a completely different agreement behind the scenes. You still pay the deposit at Avis. Seeing the money leave your account, no longer available funds to spend.
However when you return the car, Avis simply shrug their shoulders and say, your bank will refund you within 30 days. I waited and waited and waited. Eventually the patient person I am. I called Avis with no answer of course. I resorted to emails which didn’t help my case all that much. I got the same answers.
FNB will release your money within 30 days. The money was simply in a hold.
So I waited some more…patiently.
After the 30 days and some went by, I contacted FNB on their secure chat. First of all it took them 90 minutes to assist, and then another 25 minutes just to reply after their first response. Before the matter was resolved, the chat was ended from their side and I had to start the whole process over again.
So it turns out m, when you pay the deposit even though the money is out of your account the bank/Avis does not create a physical transaction on your statement for this transaction. NO TRANSACTION, NO NEED FOR A REFUND.
They simply say your limit was decreased and has since been increased again. So nowadays it’s okay for car agency’s and banks to ***** out money, erasing the transactions to prove it!
SEE THE SCREENSHOTS
Thank you for contacting us,
The procedure regarding the holding deposit via a cheque or credit card has always been, we request your bank to freeze a holding deposit for the rental when you check out the rental, we do not debit this amount even though your bank would send you an SMS of the "pending transaction" this amount would not be debited out of your account, the amount is still in your account but not available for you to use, after returning the rental vehicle you bank would automatically receive communication to release all holding deposits, when the amount is released it will not come back as a credit in your account as this amount was not debited when you collected the vehicle. We do not have any access to remove any transactions in your account or statement and your bank can verify every transaction that takes place in your account.
Avis Team
Thank you for contacting us,
The procedure regarding the holding deposit via a cheque or credit card has always been, we request your bank to freeze a holding deposit for the rental when you check out the rental, we do not debit this amount even though your bank would send you an SMS of the "pending transaction" this amount would not be debited out of your account, the amount is still in your account but not available for you to use, after returning the rental vehicle you bank would automatically receive communication to release all holding deposits, when the amount is released it will not come back as a credit in your account as this amount was not debited when you collected the vehicle. We do not have any access to remove any transactions in your account or statement and your bank can verify every transaction that takes place in your account.
Avis Team