SL
Simone L
1 reviews | Active since Mar 2024
12 Mar 2024, 10:20
AVIS AMANZIMTOTI
My husband and i rented a car on the 5th of February of 2024 at avis Amanzimtoti on the 20th we returned the car and inspection was done the car was fine the guy told us 7 to 10 work in days will get our deposit back no deposit yet when we called them the guy at toti said no the money was reversed 2 days after payment was mind keep in mind we still had the car capitec couldnt find the amount on their systems when we went to avis witbank the guy told us no the money is still ons hold and gave us a paper to give to capitec after investigation capitec came back to us that 5 days after we returned the car avis TOOK THE MONEY but according to avis toti it was given back and we are still waiting for our money!!!THE WORST SERVICE EVER
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
12 Mar 2024, 10:28Dear Simone,
Thank you for contacting us.
Please can you provide us with your Rental agreement number and we will advise you further on the matter.
Thank you
The Avis Team
Thank you for contacting us.
Please can you provide us with your Rental agreement number and we will advise you further on the matter.
Thank you
The Avis Team
Best regards,
Avis's reply12 Mar 2024, 10:28
Official
Dear Simone,
Thank you for contacting us.
Please can you provide us with your Rental agreement number and we will advise you further on the matter.
Thank you
The Avis Team
Thank you for contacting us.
Please can you provide us with your Rental agreement number and we will advise you further on the matter.
Thank you
The Avis Team
Best regards,
SL
Simone L's updateReviewer Update
12 Mar 2024, 18:33Dear avis the matter has been with your toti branch awhile now with no feed back and im getting sick of this poor service the number is E***
By the way the personal at your toti branch including your manager is the rudest people i have ever delt with
By the way the personal at your toti branch including your manager is the rudest people i have ever delt with
SL
Simone L's update12 Mar 2024, 18:33
Reviewer Update
Dear avis the matter has been with your toti branch awhile now with no feed back and im getting sick of this poor service the number is E***
By the way the personal at your toti branch including your manager is the rudest people i have ever delt with
By the way the personal at your toti branch including your manager is the rudest people i have ever delt with
Avis's replyOfficial
13 Mar 2024, 08:45Good Day Simone,
Please note that Capitec has advised us that are no funds pending this means it was released.
An amount of R67 would have been processed for Toll charges and the balance would have been released back to your available balance. Or the entire amount would have been released and the R67 would have been a separate charge on your account.
Kindly refer to your full bank statement to confirm this. If you saying it appears otherwise, please do send us this in order to investigate the matter further, you can send it to *** with you rental agreement number as a reference.
Thank you
The Avis Team
Please note that Capitec has advised us that are no funds pending this means it was released.
An amount of R67 would have been processed for Toll charges and the balance would have been released back to your available balance. Or the entire amount would have been released and the R67 would have been a separate charge on your account.
Kindly refer to your full bank statement to confirm this. If you saying it appears otherwise, please do send us this in order to investigate the matter further, you can send it to *** with you rental agreement number as a reference.
Thank you
The Avis Team
Best regards,
Avis's reply13 Mar 2024, 08:45
Official
Good Day Simone,
Please note that Capitec has advised us that are no funds pending this means it was released.
An amount of R67 would have been processed for Toll charges and the balance would have been released back to your available balance. Or the entire amount would have been released and the R67 would have been a separate charge on your account.
Kindly refer to your full bank statement to confirm this. If you saying it appears otherwise, please do send us this in order to investigate the matter further, you can send it to *** with you rental agreement number as a reference.
Thank you
The Avis Team
Please note that Capitec has advised us that are no funds pending this means it was released.
An amount of R67 would have been processed for Toll charges and the balance would have been released back to your available balance. Or the entire amount would have been released and the R67 would have been a separate charge on your account.
Kindly refer to your full bank statement to confirm this. If you saying it appears otherwise, please do send us this in order to investigate the matter further, you can send it to *** with you rental agreement number as a reference.
Thank you
The Avis Team
Best regards,
SL
Simone L's updateReviewer Update
13 Mar 2024, 09:13Dear avis we got a paper from your witbank branch with the deposit number on it which we took to capitec and they told us on the 25th of February 5 days after the car was returned avis redeemed that deposit Capitec has proof of that the matter is with your head office
SL
Simone L's update13 Mar 2024, 09:13
Reviewer Update
Dear avis we got a paper from your witbank branch with the deposit number on it which we took to capitec and they told us on the 25th of February 5 days after the car was returned avis redeemed that deposit Capitec has proof of that the matter is with your head office
Avis's replyOfficial
13 Mar 2024, 13:11Good Day Simone,
We unclear as to what you mean by this :" Capitec has proof of that the matter is with your head office"
As Capitec responded to our request in order for them to confirm and release the pending amount.
By you advising this ; "on the 25th of February 5 days after the car was returned avis redeemed that deposit "
This gives us the indication, as previously advised, an amount of R67 would have been processed for Toll charges and the balance would have been released back to your available balance.
Kindly refer to your full bank statement to confirm this. If you saying it appears otherwise, please do send us this in order to investigate the matter further, you can send it to *** with you rental agreement number as a reference.
Thank you
The Avis Team
We unclear as to what you mean by this :" Capitec has proof of that the matter is with your head office"
As Capitec responded to our request in order for them to confirm and release the pending amount.
By you advising this ; "on the 25th of February 5 days after the car was returned avis redeemed that deposit "
This gives us the indication, as previously advised, an amount of R67 would have been processed for Toll charges and the balance would have been released back to your available balance.
Kindly refer to your full bank statement to confirm this. If you saying it appears otherwise, please do send us this in order to investigate the matter further, you can send it to *** with you rental agreement number as a reference.
Thank you
The Avis Team
Best regards,
Avis's reply13 Mar 2024, 13:11
Official
Good Day Simone,
We unclear as to what you mean by this :" Capitec has proof of that the matter is with your head office"
As Capitec responded to our request in order for them to confirm and release the pending amount.
By you advising this ; "on the 25th of February 5 days after the car was returned avis redeemed that deposit "
This gives us the indication, as previously advised, an amount of R67 would have been processed for Toll charges and the balance would have been released back to your available balance.
Kindly refer to your full bank statement to confirm this. If you saying it appears otherwise, please do send us this in order to investigate the matter further, you can send it to *** with you rental agreement number as a reference.
Thank you
The Avis Team
We unclear as to what you mean by this :" Capitec has proof of that the matter is with your head office"
As Capitec responded to our request in order for them to confirm and release the pending amount.
By you advising this ; "on the 25th of February 5 days after the car was returned avis redeemed that deposit "
This gives us the indication, as previously advised, an amount of R67 would have been processed for Toll charges and the balance would have been released back to your available balance.
Kindly refer to your full bank statement to confirm this. If you saying it appears otherwise, please do send us this in order to investigate the matter further, you can send it to *** with you rental agreement number as a reference.
Thank you
The Avis Team
Best regards,
SL
Simone L's updateReviewer Update
15 Mar 2024, 08:45Each day our case gets referred to someone else AVIS IS A JOKE its been awhole month how is your services so ****ty i WILL BE PUTTING THIS MATTER EVERYWHERE WE WANT OUR MONEY BACK
SL
Simone L's update15 Mar 2024, 08:45
Reviewer Update
Each day our case gets referred to someone else AVIS IS A JOKE its been awhole month how is your services so ****ty i WILL BE PUTTING THIS MATTER EVERYWHERE WE WANT OUR MONEY BACK