MM
Mishack M
1 reviews | Active since Oct 2024
01 Oct 2024, 10:27
Avis After Sales Nightmare
I am completely disappointed with the after sales service from Avis. An authorization hold was debited on my account and trying to get a refund has been a nightmare. The rental was towards end of August 2024, I am still not refunded my funds. How can I even recommend anyone to Avis if clients needs are not central to the organisation's ethos ??
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Replies (3)0
Replies (3)
Avis's replyOfficial
01 Oct 2024, 11:00Dear Mishack,
Thank you for bringing this to our attention, and we apologize for the delay in refunding your authorization hold from the August rental.
We will look into this and ensure the matter is resolved as quickly as possible. Your experience is important to us, and we regret the inconvenience caused.
Thank you for your patience.
Kind regards,
The Avis Team
Thank you for bringing this to our attention, and we apologize for the delay in refunding your authorization hold from the August rental.
We will look into this and ensure the matter is resolved as quickly as possible. Your experience is important to us, and we regret the inconvenience caused.
Thank you for your patience.
Kind regards,
The Avis Team
Avis's reply01 Oct 2024, 11:00
Official
Dear Mishack,
Thank you for bringing this to our attention, and we apologize for the delay in refunding your authorization hold from the August rental.
We will look into this and ensure the matter is resolved as quickly as possible. Your experience is important to us, and we regret the inconvenience caused.
Thank you for your patience.
Kind regards,
The Avis Team
Thank you for bringing this to our attention, and we apologize for the delay in refunding your authorization hold from the August rental.
We will look into this and ensure the matter is resolved as quickly as possible. Your experience is important to us, and we regret the inconvenience caused.
Thank you for your patience.
Kind regards,
The Avis Team
Avis's replyOfficial
02 Oct 2024, 10:47Dear Mishack,
Thank you again for your patience. We are pleased to inform you that the refund for the authorization hold from your August rental was processed on the 19SEP24 and you should have seen the funds reflected in your account.
We sincerely apologize for the delay and any inconvenience this may have caused. Your experience is important to us, and we appreciate your understanding.
Kind regards,
The Avis Team
Thank you again for your patience. We are pleased to inform you that the refund for the authorization hold from your August rental was processed on the 19SEP24 and you should have seen the funds reflected in your account.
We sincerely apologize for the delay and any inconvenience this may have caused. Your experience is important to us, and we appreciate your understanding.
Kind regards,
The Avis Team
Avis's reply02 Oct 2024, 10:47
Official
Dear Mishack,
Thank you again for your patience. We are pleased to inform you that the refund for the authorization hold from your August rental was processed on the 19SEP24 and you should have seen the funds reflected in your account.
We sincerely apologize for the delay and any inconvenience this may have caused. Your experience is important to us, and we appreciate your understanding.
Kind regards,
The Avis Team
Thank you again for your patience. We are pleased to inform you that the refund for the authorization hold from your August rental was processed on the 19SEP24 and you should have seen the funds reflected in your account.
We sincerely apologize for the delay and any inconvenience this may have caused. Your experience is important to us, and we appreciate your understanding.
Kind regards,
The Avis Team
MM
Mishack M's updateReviewer Update
02 Oct 2024, 10:53Can somebody contact me and help me locate the funds in my account. There are no refunds in my account, I check and check every single day. Can somebody confirm which bank account the funds were paid to, they were clearly not paid to my account.
MM
Mishack M's update02 Oct 2024, 10:53
Reviewer Update
Can somebody contact me and help me locate the funds in my account. There are no refunds in my account, I check and check every single day. Can somebody confirm which bank account the funds were paid to, they were clearly not paid to my account.