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Cherina S

1 reviews | Active since Jun 2016

15 Dec 2025, 12:39

Avis administration is the worst

Hiring a car, service good BUT forget about getting credit card hold cleared. I still have a hold from 17 November and 24 November. I would not recommend Avis as after service is shocking with no effort to respond or assist.

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Replies (3)
Avis
Avis's reply15 Dec 2025, 15:47
Official
Good Day Cherina Strydom, Thank you for contacting Avis Budget.  Rental Agreement Number: E*** Please be advised that a request has been sent to our merchant bank to advise on the status of the security deposit. Our bank will confirm if the funds are still being held on your account or if they were previously released. Should the bank confirm that the funds are still reserved, a further instruction will be sent to have the funds released back into your account. Please monitor your available balance within 24-48 hours and note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date/time of release because that is administered by your bank. Hope the above is in order. For any further enquiries, please do not hesitate to contact us. Kind Regards, 

The Best Regards, 

Best regards,

CS
Cherina S's update18 Dec 2025, 11:37
Reviewer Update
I have already emailed you to show that both deposits are still being held. I have been a loyal customer for over 20 years but in 2026 I will be switching to a company that respects a client.
Avis
Avis's reply19 Dec 2025, 11:54
Official
Good day Cherina,

Please note that the pending amounts were sent to the bank for reversal. 

Please allow 3-24 hours for the funds to clear. 

We humbly apologise for unpleasant experience and hope an incident of this nature will not occur again.

Best Regards, 

The Avis Team

Best regards,