MC
Marette C
1 reviews | Active since Feb 2010
11 Jul 2024, 11:41
AVIS - ABSOLUTE *****STERS!
Good day As for all the other thousands of people complaining about Avis - ZENITH CAR HIRE (AVIS) RENTAL AGREEMENT: *** Avis now still owes me R2000 on RENTAL AGREEMENT ***. They did not respond to any of my queries re: video footage of the day that I collected the vehicle. NO inspection was done on any of the door handles when I returned this vehicle, but I get charged for a “lose” door handle!!!!!! They could have come up with anything lousy!!! Still……no Pre-inspection REPORT and no POST-INSPECTION REPORT was given to me?? Instead, a few lousy pictures where you can hardly see anything. I am now being harassed by their Accounts Dept - threatening me for a Legal handover etc.......(***) I am going to sue them for malpractice, no communication and harassment!!! Can you just imagine how many tourists are being targeted for the same old story.....not paying deposits back to clients and adding "damages" after the vehicle is being returned!!!! This is a joke!!
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Avis's replyOfficial
11 Jul 2024, 16:41Good day Marette,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the distress and inconvenience you've experienced with your rental.
We take these matters very seriously and are currently investigating your case. It's unacceptable that you have not received the pre-inspection and post-inspection reports, and we regret the lack of communication regarding the video footage and the door handle issue.
Your feedback is crucial, and we will use it to improve our services and prevent similar issues in the future.
Thank you,
The Avis Team
Thank you for reaching out and sharing your concerns. We sincerely apologize for the distress and inconvenience you've experienced with your rental.
We take these matters very seriously and are currently investigating your case. It's unacceptable that you have not received the pre-inspection and post-inspection reports, and we regret the lack of communication regarding the video footage and the door handle issue.
Your feedback is crucial, and we will use it to improve our services and prevent similar issues in the future.
Thank you,
The Avis Team
Best regards,
Avis's reply11 Jul 2024, 16:41
Official
Good day Marette,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the distress and inconvenience you've experienced with your rental.
We take these matters very seriously and are currently investigating your case. It's unacceptable that you have not received the pre-inspection and post-inspection reports, and we regret the lack of communication regarding the video footage and the door handle issue.
Your feedback is crucial, and we will use it to improve our services and prevent similar issues in the future.
Thank you,
The Avis Team
Thank you for reaching out and sharing your concerns. We sincerely apologize for the distress and inconvenience you've experienced with your rental.
We take these matters very seriously and are currently investigating your case. It's unacceptable that you have not received the pre-inspection and post-inspection reports, and we regret the lack of communication regarding the video footage and the door handle issue.
Your feedback is crucial, and we will use it to improve our services and prevent similar issues in the future.
Thank you,
The Avis Team
Best regards,