Avis a bunch of ****** and *******

Avis Car Rental company are a lot of ****** and *******. Please be careful with this business *****ing your money. I made a Booking for a Vehicle at Shaka Zulu International Airport for the 23rd November 2018 for one day only. When my account was debited I was charged for an additional Driver to the amount of R 360 .87. There was never a 2nd driver in the vehicle and they can confirm this if they review the cameras at the airport. On the 28 November, I contacted Avis Customer Service department spoke to Abraham and he told me that they'll come back to me in a couple of days. Two weeks pass and on the 10th December I phoned and spoke to Dumisani who promised he'll come back to me before end of day or by the following day. That went past, I phoned again on the 13th his excuse was, he could not come back to me as he was to busy with high call volumes. He told me to hold on as he want to speak to Abraham, after another 20 minutes with no response I ended the call. I told Dumisani beforehand that I'm going to to the Police Station to lay a charge of theft against Avis but that did not worry him at all. Avis has no Integrity and does not value Customer Satisfaction. For them to be ISO 9001 Accredited is a disgrace as the Certification Body who accredited them, does not know how to verify and analyze their Customer Complaints. I think Avis must change their motto of "We try Harder" because the catch phrase is like dust in the wind. I believe in a company with integrity, so never will I use their services again.

K E