Avis

Very bad service, enough to make you furious. I will never do business with Avis Car rental ever again. After my car broke down and 18 hours on the road we arrived at Avis at George airport on Friday 19 October 2018. Received a car which was booked by our insurance. A 2 minute inspection was done on this vehicle. When we received this vehicle the fuel meter showed that we can drive 702km and it smelled like smoke inside. On Monday 22 October I contacted Avis to ask if we weren't suppose to pay a deposit on this vehicle. They rep**** that this vehicle was not booked out and it's still standing in the yard?????? Although we were driving it since the Friday. We made several phone calls to get this resolved and eventually drove to George office to pay a deposit of R1450-00. We drove this vehicle back to Rustenburg. Took it for a wash and filled it up. After we filled it, it showed that we van drive 943km. This indicates that this vehicle was not fully filled?? When I informed the supervisor at Avis about this, she said the only fill it up to the first click??? They did a 20 to 30 minute inspection on this vehicle and said the car was smelling of smoke. I told them that we smoked in the car because nobody informed us that we are not allowed to smoke in the vehicle. There was no tag on the key or in the vehicle indicating that we are not allowed to smoke. When I explained this to the supervisor she looked for a tag and could not find it. She then told us we should have read the fine print on the contract. They took R350-00 from our account for a valet. These people are quick in taking monies from your account, but we are still waiting for our R1450-00 deposit???? After many phone calls and mails, but still nothing. This is very poor service and when we contact them the just told us that it will be paid to our account. I am not happy about this!!!!! Waiting 8 weeks is unacceptable.