atrocious service and policy

booked AND paid for a car in Johannesburg at the OR Tambo Airport. <br> arrived at 08.50 and had a meeting at 9.30 in Pretoria, so i booked and paid for a car with my fathers credit card (as i do not own one) and took a letter of consent and ID from him agreeing he had allowed me to. Upon arrival they had told me there is no way i could get a card even with the consent letter or contacting him directly, no one had bothered helping me resolve the matter which they had caused. i had to then pay an extra fee to take the Gautrain as i was left stranded with having no one there. i had eventually gotten to my destination at 11.30, which was too late and all that money spent on flying up to Johannesburg was a waste. i was stranded for the whole day and night without transport in a city i don't know because of Avis' incompetence and lack of customer service. NEVER will i use their services again!